MHE Specialist (m/w/d)

Join Element Logic as an MHE Specialist and play a key role in supporting and optimizing state-of-the-art automated warehouse and material handling solutions!

As an MHE Specialist, you will be responsible for supporting, troubleshooting, and maintaining automated material handling and warehouse automation solutions. The role ensures stable system operations by managing incidents, performing technical investigations, identifying root causes, and coordinating corrective actions. The position acts as a technical resource for both customers and internal stakeholders throughout the incident lifecycle.

Key Responsibilities

• Manage and resolve incidents related to material handling equipment, warehouse control systems, and automation software.
• Perform technical troubleshooting, system analysis, and root cause investigations.
• Monitor system performance and investigate operational deviations affecting system availability and throughput.
• Analyze application logs, alarms, database information, and transaction flows.
• Investigate and troubleshoot integrations between software platforms, automation systems, and external applications.
• Document findings, actions, and resolutions in accordance with company processes.
• Communicate status, findings, and recommendations to customers and internal stakeholders.
• Coordinate activities with engineering teams, project teams, suppliers, and local service organizations when required.
• Contribute to knowledge management, documentation, and continuous improvement initiatives.

Required Competence

• Knowledge of automated warehouse systems, material handling systems, or industrial automation.
• Understanding of warehouse management systems (WMS), warehouse control systems (WCS), and software-driven operational environments.
• Experience in technical troubleshooting and incident management.
• Knowledge of system integrations, interfaces, APIs, and message-based communication.
• Experience working with SQL and relational databases.
• Ability to analyze system logs, alarms, transaction data, and technical documentation.
• Understanding of PLC-controlled environments and interactions between software and automation equipment.

Place of work: Bad Friedrichshall

Start date: To be agreed upon

Form of contract: Permanent employment

For further questions about the position or process, contact Yana Tuz by email: yana.tuz@elementlogic.net

Agency notice: We’re proud to handle all our recruitment in-house at Element Logic. That means we don’t accept candidates or approaches from external recruiters or headhunters. All hiring processes are managed exclusively by our own specialized Talent Acquisition team.

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.

About Element Logic

Element Logic® optimizes warehouse performance by turning complexity into simplicity. Since 1985, we have helped ambitious businesses gain a competitive edge through intelligent warehouse automation by combining advanced robotics with AI‑powered software and deep industry expertise.

As a global leader in warehouse automation and the world’s first and largest AutoStore™ partner, we design scalable, flexible solutions that improve efficiency, accuracy, and sustainability across the entire warehouse workflow.

We don't just provide technology, we build the solutions that move your business forward. By viewing the warehouse as a complete ecosystem, we deliver end‑to‑end solutions, from consulting and design to intelligent software and lifecycle support, ensuring our customers benefit from continuous innovation as their needs evolve.

At Element Logic®, it is our people who make the difference. Guided by bravery, passion and reliability, we deliver smarter solutions that help our customers succeed.

Optimizing warehouse performance is not just our slogan - it is our mission.

In 2025, Element Logic reported revenue of EUR 578 million.

Learn more at www.elementlogic.net and follow us on LinkedIn and YouTube.