Intern IT Helpdesk

Tokio Marine HCC is a leading specialty insurance group with offices in the United States, the United Kingdom, Europe, Ireland, and other exciting locations. With the strength and stability that comes from being a member of the Tokio Marine group, and more than forty years of growth, profitability, and stability, we offer important insurance products that most people don’t even know exist. Just as we invest in our company, we invest in our employees’ careers. We provide our employees a collaborative and rewarding environment within which to gain the knowledge, skills, and experience that lead to a rewarding career. Our products allow our customers to take on opportunity with confidence. In turn, our competitive salaries, attractive benefits, and potential for career growth allow you to take on opportunity with confidence.

Description:

The IT Helpdesk role is to ensure end users are receiving the appropriate day-to-day IT assistance. The IT Helpdesk will contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. The IT Helpdesk intern will report to the IT Support Manager.

Responsibilities:

• General IT support to a global user group (Barcelona, London, Madrid)
• Windows 11 Workstation support
• Outlook support
• MS Office End User support
• Internet and Multimedia Technologies
• Hardware Support on laptops, printers, and other IT equipment
• Maintenance of mobile phones
• Compile an IT material inventory
• Update the office network map
• Meetings rooms daily checks

Requirements:

• Higher graduate training course (CFGS) in IT
• Fluent in Spanish and English (high level) a must.

Profile:

• Service oriented person
• Strong analytical abilities
• Takes ownership in addressing issues and solving problems
• Organized
• Precise, attention to detail
• Flexible
• Team player

Terms of employment:

• Duration: 6 months
• Initial training provided
• Schedule: part-time (20 hours/week)

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