Customer Services Representative (Virtual Data Rooms)

About the opportunity

We're looking for a multilingual Customer Services Representative to deliver exceptional technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them successfully navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.

This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast-paced Business-To-Business (B2B) technology environment.

Why join Sterling Technology?

As a Customer Services Representative, you'll play an essential role in supporting some of the world's most important business transactions. Every day, you'll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in a sophisticated technology platform used by leading global organizations.

You'll join a collaborative, supportive team where your ideas are valued, your professional growth is encouraged, and delivering an exceptional client experience is at the heart of everything we do. If you're passionate about technology, enjoy helping customers succeed, and thrive in a fast-moving international environment, we'd love to hear from you.

What you´ll do

• Deliver Outstanding Client Support:Provide first-line technical and operational support via phone and email, acting as the primary point of contact to our clientsGuide clients through platform features, workflows and best practicesBuild and maintain trusted relationships by anticipating, understanding and managing clients´ needs effectively, delivering responsive, high-quality service
• Support the VDR Platform:Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalitiesDeliver engaging online training sessions to help users maximize the platform´s capabilitiesInvestigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required
• Drive Operational Excellence:Monitor client requests to ensure deliverables are completed accurately with within agreed timelinesWork closely with cross-functional teams across multiple regions to coordinate successful client outcomesFollow established operational procedures and continuously contribute to delivering a best-in-class client experience
• Maintain Accurate Records:Document client interactions, support cases, and follow-up actions within internal systemsEnsure job tracking, billing information, and administrative records remain accurate and up-to-dateSupport additional operational initiatives and projects as required
• Perform additional duties as reasonably requested

What we are looking for

• Minimum Bachelor’s Degree or its equivalent
• Native-level fluency in both French and Italian
• Advanced professional proficiency in English
• 2+ years´ experience in a B2B customer-facing role, such as Customer Support, Client Services, or Technical Support
• Excellent communication and relationship-building skills
• Strong problem-solving abilities with a proactive, customer-first mindset
• Highly motivated team player with strong interpersonal and active listening skills
• Team player with a positive, can-do attitude
• Confidence working with technology and the ability to quickly learn new software platforms
• Exceptional attention to detail and commitment to delivering high-quality work
• Excellent organizational skills with the ability to multitask under pressure to meet strict deadlines
• Availability to work full-time onsite (09:00-18:00 Monday to Friday) onsite from our Barcelona or Madrid office

Nice to have

• Experience in a SaaS, Software or Technology company
• Exposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industries
• Familiarity with VDRs, secure document management, transaction support, or confidential information handling.

Equal Opportunity Employer

TransPerfect and its companies are proud to be equal opportunity employers. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.

We believe that diverse perspectives strengthen our business and foster an environment where everyone can thrive.

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