Helpdesk Support Specialist | Barcelona

TransPerfect · Barcelona, España · fulltime permanent · Presencial · 12 de febrero de 2026

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Publicada el 12 de febrero de 2026 · Leída de TransPerfect
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El 94% de los empleadores dice que sus filtros descartan a candidatos cualificados cuyo CV no coincide con los criterios exactos de la oferta (Harvard Business School, 2021).

  • Ve primero lo que pidió. Tu experiencia que encaja con la oferta va delante, con las palabras de la propia oferta, para que quien lee deprisa la encuentre en segundos.
  • Pasa los filtros automáticos. Muchos empleadores grandes usan programas que ordenan los CV según cuánto encajan con la oferta, a menudo antes de que nadie los lea.
  • En el idioma del anuncio. Un anuncio escrito en portugués recibe un CV en portugués, aunque el tuyo esté en español.
  • Tus datos, nada inventado. Tu propia experiencia, reordenada y reescrita. Lo que pide la oferta y tu CV no muestra queda en una lista para que lo añadas, solo si es cierto. Lo revisas antes de enviarlo.
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We are currently seeking an energetic individual to work full-time in our Barcelona office as a Helpdesk/IT Support Desktop Specialist. This is an associate/mid-level position for someone with at least 2 years of experience with a chance to be exposed to an enterprise-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non-technical communication skills, both in written and oral formats.

Responsibilities include:

  • Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices)
  • Be able to receive and respond to incoming calls, and/or e-mails regarding workstation and peripheral performance and use requests
  • Perform on-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair
  • Adhere to procedures for logging, reporting and monitoring helpdesk requests.
  • Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building

Required Skills and Experience:

  • Must be fluent in the English language
  • The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people
  • Highly self-motivated and with reasoning skills
  • Knowledge of Microsoft Windows Desktop Operating Systems (Windows11 PRO)
  • Knowledge of MacOS is desirable
  • Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc.
  • Knowledge of basic networking and connectivity - DHCP, DNS, Cabling, etc.
  • Knowledge of Antivirus and Spyware removal techniques
  • Ability to quickly diagnose and fix problems
  • Ability to articulate and maintain attention to technical details
  • Ability to open a computer and replace defective components
  • Desire to learn new skills
  • Ability to follow through and document issues as well as resolutions
  • Be able to work in a team-oriented, collaborative environment
  • Familiar with Microsoft Active Directory a plus
Empresa
TransPerfect
Ubicación
Barcelona, España · Presencial
Contrato
fulltime permanent