Services Engineering Manager

Req ID:529478

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

JOB TITLE & JOB CODE

Job Title (Job Code):

EN-MG-05: Engineering Domain/Metier Group Manager

PURPOSE OF THE JOB

Lead a team involved in a set of programs or projects dedicated to Service department, ensuring quality target and repeatable performances. Staff the team and follow-up program/project strategy definition and task execution, delivering as per QCD commitments. Identify, generalize and stabilize best practices, proposing deployment Alstom-wide. Lead continuous team improvement, plan trainings and coach the team, nurture skill growth and capitalization. Stand as reference in your domain, for both your team and your peers.

Service engineering projects are mainly focused on Integrated Service Readiness, Service Level Agreement, Obsolescence management, Maintenance trainings.

Deliver solutions for integrating actionable performance metrics, improving process models and data credibility in the progression.

ORGANISATION

For Developments:

Organisation structure:

Development centers

Reports directly to:

Service Department Head

For Projects:

Organisation structure:

Project Engineering

Reports directly to:

Service Department Head

For RSC Dev & PO:

Organisation structure:

RSC Development & Operations Product Line

Reports directly to:

Management Office Director

Other reporting to:

N/A

Direct reports:

Engineering team from their Group (Metier or Domain)

Network & Links

For Developments:

Internal

DIS Service and PWT CDS Engineering Community

Sourcing

Method & Tools Community

Human Resource organization

Business developpement

For Projects:

Internal

Project Engineering Community

Sourcing

Reference Library Managers

Method & Tools Community

Human Resource organization

Business developpement

For RSC Dev & PO:

Internal

RS Eng. Directors

Site Eng. Directors

Regional Eng. Director

Site WL Manager

Site Performance Manager

Site Planning Directors

Metiers Managers

SEC Operations Team

Local, Regional and Global HR

Local, Regional and Global Finance

External

Suppliers (if any)

Customer

Auditors

Authorizing Entities

Management consultancies where applicable

External contractors and Best Cost partners where applicable

MAIN RESPONSABILITIES

Key Accountabilities

Agree and implement with the department head and the peer domain leaders the department guidelines (team profile and skills, growth plans, discipline evolutions in terms of technology, competitiveness, …)

Develop and maintain Metier / domain competences, coaching the team and growing World Class Engineering Experts

Identify opportunities and contribute to business growth

Support reverse engineering activities when needed

Set clear team goals, delegate tasks and set deadlines

Provide support to team project/program execution

Promote Alstom values to their team

Prepare and host management reviews.

Define and govern own group’s strategy with stakeholders.

Develop golden rules for effective workshare by Metier.

Continuously motivate, encourage, evaluate and recognize, train and develop resources, in cooperation with HR, as per approved performance evaluation process and targets

Deploy ADM (Define ADM) Process, Methods and Tools in the team, providing feedback for Process reviews

Collect REX from execution and innovation opportunities to feed Reference Library where applicable and share outcomes at department level

Estimate / Validate activities quotations for tenders and projects

Manage adequacy between estimated workload and capacity, considering subcontracting & business strategies, report status and issues to department head

Commit in Project/Program/Tender QCD related to Metier/domain

Key job authorities and dimensions:

Staffing (hiring management, recruitment process)

Budget (work-packages and capex)

Department size can be assumed to range between 5-10 people/500-1000 k€

Performance management:

KPI 1: Staffing: Total Capacity versus Workload, analysis and action plan, in line with budget targets.

KPI 2: Metiers KPI

KPI 3: Team maturity level and polyvalence

MAIN REQUIRED COMPETENCIES

Educational Requirements:

Mandatory:

Bachelor’s degree of Science in Engineering, Computer Science or scientific subjects

English, full proficient use

Desirable:

Master degree in engineering or scientific topics

Able to demonstrate tool and process knowledge in specific group (i.e. a Performance Manager would be desirable to have Lean Six Sigma Green Belt/ Black Belt certification)

Experience:

Mandatory:

Engineering and processes background

Experience in project/program execution and management

Specific hands-on experience in its own Metier/Domain

Experience and understanding in project effort estimation

Knowledge of several Alstom platform

Experience in performance/ processes & governance/ workload/ planning management or related field.

Comprehensive understanding of governance models and balanced scorecards in a technical environment.

Compressive understanding of Data Analysis and performance reporting.

Experience of working in multicultural and international environments.

Desirable:

Experience or knowledge of Services and/or P&O activities would be considered a strong asset.

Involvement in projects with teams in other Regional and Development Centres

Established networking

Knowledgeable of visual management, data automation, data manipulation

Engineering experience

Competencies & Skills:

Excellent communication and leadership skills

Open-minded, motivated and results driven.

(Self) entrepreneurial

Organizational and time-management skills

Decision-making skills

Ability to interact effectively with all levels of management.

Ability to prioritize, manage time effectively, escalate issues appropriately.

Keeping information confidential is critical to this position.

Capability Development (Internal and External).

Ability to define and support process improvement with respect to cost and risk management.

Ability to leading diverse and global teams.

High degree of communication skills, ability to influence.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​