Service Desk Lead
Kitron Aktiebolag · Jönköping, Sverige · full-time, permanent · På plats · för 6 dagar sedan
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About Kitron
Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia and the United States. With 2500 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron.
Our values
Location: Jönköping, Torsvik Deadline: 2026-11-01
Service Desk Lead
Ready to shape the future of IT Service Management in a global technology company?
At Kitron, we are modernizing our IT landscape to create smarter, more secure, and user-friendly services that support business growth. We are looking for a proactive and strategic Service Desk Lead to drive the development, governance, and continuous improvement of our IT Service Management platform and processes.
In this role, you will act as the bridge between the business, IT partners, and service providers, ensuring high-quality service delivery, strong governance, and an excellent user experience across the organization. Global standardization and adoption
What you'll do
Lead and develop Kitron's ITSM framework, processes, and platform
Drive continuous improvement of Service Desk services and end-user experience
Collaborate closely with business functions such as HR, Finance, Engineering, Planning, and Purchasing
Establish and follow up on SLAs, KPIs, reporting, and service performance
Support automation initiatives, workflow improvements, and AI-driven solutions
Ensure ITSM compliance with security and governance requirements
Manage vendor relationships and coordinate service improvements across internal and external teams
Platform ownership, integrations and upgrades
Global standardization and adoption
Security and compliance standards
Data-driven problem reduction
What we're looking for
3+ years of experience leading a Service Desk or IT Service Management function
Strong understanding of ITSM and ITIL best practices (certification is a plus)
Excellent communication and stakeholder management skills
Experience working with service providers and cross-functional teams
Professional proficiency in English
Why join Kitron?
You will play a key role in shaping how IT services are delivered across an international organization. You'll work closely with experienced IT specialists, business leaders, and external partners while driving meaningful improvements that create real business value.
Additional Information
Some travel may be required.
As part of our recruitment process, candidates advancing to the final stages will be required to complete a background check and security clearance assessment.
Interested? We look forward to hearing how you can help us build the next generation of IT service excellence at Kitron.
For more information about the position, please contact Ruben Hansen, IT Manager ASA, at ruben.hansen@kitron.com.
- Arbetsgivare
- Kitron Aktiebolag
- Ort
- Jönköping, Sverige · På plats
- Anställningsform
- full-time, permanent