LabWare Support Analyst

Accenture is a leading solutions and services company that helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed across the enterprise, bringing together the talent of our approximately 786,000 people, our proprietary assets and platforms, and deep ecosystem relationships. Our strategy is to be the reinvention partner of choice for our clients and to be the most client-focused, AI-enabled, great place to work in the world. Through our Reinvention Services we bring together our capabilities across strategy, consulting, technology, operations, Song and Industry X with our deep industry expertise to create and deliver solutions and services for our clients. Our purpose is to deliver on the promise of technology and human ingenuity, and we measure our success by the 360° value we create for all our stakeholders. Visit us at accenture.com.

We are seeking a LabWare Support Analyst to provide technical support and maintain LabWare and other Laboratory Information Management System (LIMS) applications. This role focuses on incident management, application and data troubleshooting, SQL-based investigations, system maintenance, and collaboration with development, validation, and business teams. The analyst will also support laboratory operations and help maintain data integrity, traceability, and compliance within regulated life sciences environments.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Key Responsibilities

• Provide technical support for LabWare and other LIMS applications by investigating and resolving application, data, and integration issues.
• Receive, triage, prioritize, document, and manage support cases in accordance with established processes and service level expectations.
• Use SQL queries and data analysis techniques to investigate incidents, validate system behavior, and support root cause analysis.
• Collaborate with development, validation, and business teams on defect analysis, environment troubleshooting, deployments, and change management activities throughout the software development lifecycle.
• Perform routine system maintenance, configuration reviews, and application updates to support system stability, performance, security, and compliance.
• Support laboratory and life sciences users by understanding laboratory workflows and helping ensure LIMS solutions meet operational needs and support data integrity and traceability.
• Follow applicable regulatory requirements, including GxP where relevant, and adhere to change control and validation processes to maintain compliance and audit readiness.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Chemistry, Biology, Biotechnology, Bioinformatics, or a related field.
• Strong problem-solving skills and the ability to troubleshoot, analyze, and resolve technical issues in enterprise applications.
• Understanding of application support processes within the software development lifecycle, including incident management, defect analysis, and collaboration with development teams.
• Working knowledge of laboratory or life sciences environments and how LIMS applications support laboratory operations and data integrity.
• Strong written and verbal communication skills, including the ability to document technical issues clearly and communicate with technical and non-technical stakeholders.
• Ability to work independently and collaboratively in a support-driven environment.
• Advanced English written and spoken.

Preferred Qualifications

• Experience supporting Laboratory Information Management Systems (LIMS), particularly LabWare, LabVantage, or similar platforms.
• Proficiency in SQL for database queries, data troubleshooting, and application investigations.
• Basic programming or scripting knowledge to support troubleshooting, automation, or system enhancements.
• Understanding of software development concepts, including environments, releases, and change management processes.
• Familiarity with life sciences regulatory frameworks, such as GxP, and with compliance, data integrity, and validation principles in regulated laboratory environments.

What we offer

• Health and Life Insurance
• Accenture days, 3 additional vacation days
• On site doctor
• Birthday leave
• Internet reimbursement

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.