BSS Solution Architect - Manager- C2- KSA

Your Role

You will design BSS platforms enabling service lifecycle, order orchestration, billing integration, eSIM enablement, and digital customer-service integration for enterprise telecom services.

Key Responsibilities

Define end-to-end BSS architecture across product catalog, order/customer management, billing and charging.

Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.

Define APIs, data models and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.

Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations and operational needs.

Lead multiple vendors across design, development, integration, testing, deployment and handover, effectively communicating solutions to business stakeholders and senior management.

Your Profile

Strong experience in telecom BSS architecture.

Knowledge of service modeling and order‑to‑activate processes.

Hands‑on experience with vendor management, integration and data governance.

Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.

Hands-on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.

Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.