Partner Sales Specialist

Job Summary

Atlas Ocean Voyages is seeking an experienced individual to join our amazing, best-in-class team of Partner Sales Specialist. As a brand ambassador, this role is responsible for cultivating new relationships, while strengthening existing ones. The Partner Sales Specialist service new and existing reservation calls from our Travel Agency / Advisor partners throughout the entire customer service cycle.

Responsibilities:

· Provide detailed information and make appropriate recommendations regarding Atlas Ocean Voyages destinations, itineraries, and ancillary products.

· Use courteous, professional, consultative selling techniques and product knowledge to increase booking revenue and provide complete customer satisfaction

· Provide consistent consultative telephone and email support to Travel Advisors and guests in a positive, knowledgeable, and professional manner.

· Consistently follow up in a timely manner using phone and email to ensure all outstanding tasks and commitments are brought to full completion.

· Maintain the highest level of engagement and responsiveness of all available new sales leads and previous customers to generate new business.

· Ability to independently research information.

· Meet or exceed sales goals by booking voyages and optional packages (air, hotel, land, insurance).

· Ensure complete accuracy in all bookings and call documentation.

· Maintain an abandonment rate to the minimum by answering calls promptly.

· Maximize conversions even on non-booking calls by collecting complete profile information.

· Monitor and manage confirmation emails and resolve issues promptly.

· Review incoming department emails and route them appropriately.

· Collaborate across departments to ensure seamless cruise booking and service experience.

· Utilize CRM (Zoho) and reservation systems (Seaware) to maintain guest history and follow-ups.

· Actively participate in ongoing training and sales performance development.

· Support departmental and company-wide sales initiatives and projects.

· Performing other job-related functions as assigned

Qualifications

· This position is on-site and is based in our corporate office in Fort Lauderdale, Florida, requiring a flexible schedule, with the ability to work weekends and holidays as needed

· Must be customer service-oriented and have excellent sales skills

· Ability to effectively multi-task.

· Able to work positively, cooperatively, and respectfully in a fast-paced, diverse, and entrepreneurial business environment

· Cruise industry reservations systems experience highly preferred.

· Self-motivated, organized, and team-oriented with strong verbal and written communication skills.

· Ability to learn the CRM (Zoho) and reservation system (Seaware) required

· Proficient in verbal/written English

· Knowledge of Microsoft Office Suit

Additional Information

All your information will be kept confidential according to EEO guidelines.