Business Process Analyst – Managed Services (US Pharma)

Internal Job Description

Location: Colombia, Mexico, Costa Rica (Remote)

Employment Type: Full‑time

About the role

We are expanding our LATAM near‑shore team to support US pharmaceutical clients and are looking for Business Process Senior Analyst – Managed Services (US Pharma) to join our growing organization.

This role is ideal for experienced professionals with a strong background in US pharmaceutical managed care, government pricing, and gross‑to‑net calculations, who enjoy working in a fast‑paced, client‑facing environment and want to be part of a long‑term, scalable delivery model.

Why join us

• Be part of a strategic near‑shore expansion supporting US pharmaceutical clients.
• Join a team with long‑term growth potential and career development opportunities.
• Work closely with experienced global teams in a highly visible, business‑critical role.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Key responsibilities

• Perform complex rebate calculations related to managed care, Medicaid, and government programs.
• Analyze monthly and quarterly utilization data and translate it into accurate, client‑ready deliverables.
• Ensure high levels of accuracy, timeliness, and SLA compliance across all assigned work.
• Manage recurring, production‑focused workloads with consistency and attention to detail.
• Support client‑facing interactions, including responding to questions and explaining analyses when required.
• Collaborate closely with onshore US teams and internal stakeholders.
• Use internal calculation tools and advanced Excel to support analysis and reporting.

Nice to have

• Experience working for pharmaceutical manufacturers or consulting firms supporting US pharma clients.
• Experience with Model N or similar proprietary / competitor pricing tools.
• Prior client‑facing or stakeholder‑management experience.

Required experience & skills

• US pharmaceutical industry experience is required.
• Strong background in one or more of the following areas:Managed careMedicaidGovernment pricingGross‑to‑net calculations
• Proven experience handling complex rebate calculations.
• Advanced Excel skills (required).
• Strong analytical, problem‑solving, and critical‑thinking abilities.
• Clear and professional written and verbal communication skills in English.
• Ability to work in a fast‑paced, production‑driven environment with recurring deadlines.

Education

• Bachelor’s degree preferred.
• Relevant industry experience may be considered in lieu of formal education.