SAP Delivery Manager
Bosch · Bengaluru, India · full-time · On site · September 15, 2026
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Position Overview
We are seeking an experienced SAP Delivery Manager to lead end-to-end service delivery across transformational SAP projects and Application Management Services (AMS). This senior role requires 12-15 years of experience in managing complex SAP implementations, practice management, and multi-geography account operations with full P&L accountability.
Technical & Functional Skills
- Deep expertise in SAP ecosystem including S/4HANA, ECC, and cloud solutions
- Comprehensive understanding of SAP modules: FI/CO, MM, SD, PP, QM, PM, HR
- Experience with SAP implementation methodologies and AMS service delivery frameworks
- Strong knowledge of SLA/KPI management and operational excellence practices
Core Competencies
- Service delivery leadership and operational excellence
- Multi-geography account management and client relationship building
- P&L management and business portfolio accountability
- Process improvement, automation, and operational standardization
- Team leadership, people management, and organizational development
- Risk management, escalation handling, and stakeholder communication
Education & Certifications
- Bachelor's degree in Engineering, Computer Science, IT, or related field
- SAP certification in relevant modules (mandatory)
- Project Management Professional (PMP) or equivalent certification
- ITIL Foundation certification preferred
Experience & Expertise
- 12-15 years of progressive experience in SAP delivery management and consulting
- Proven track record in managing transformational SAP projects (Greenfield/Brownfield implementations)
- Extensive experience in SAP AMS operations and support services management
- Strong background in SAP Practice management and multi-account operations across geographies
- Demonstrated P&L accountability and experience managing business portfolios
Experience :
5-18 years
Location & Travel
This position offers flexible work arrangements with travel requirements up to 25-30% for client engagements and global team collaboration.
Service Delivery Leadership
- Oversee all business operations, people, and end-to-end service delivery processes to ensure consistent, high-quality service to clients
- Manage cross-functional teams across multiple geographies and drive operational efficiency
- Ensure SLA/KPI adherence and maintain strong client relationships throughout project lifecycle
- Lead transformational SAP projects including Greenfield implementations, Brownfield upgrades, and hybrid scenarios
Practice & Account Management
- Handle multiple client accounts across different geographies with full accountability for service delivery excellence
- Drive SAP Practice management initiatives and standardization in operational models
- Manage overall cost optimization while maintaining service quality and client satisfaction
- Accountable for top-line growth and responsible for bottom-line profitability of assigned portfolio
Team Leadership & People Management
- Lead and manage large cross-functional teams including SAP consultants, technical experts, and support staff
- Drive employee retention initiatives and performance management across global delivery teams
- Foster continuous learning and skill development to enhance service delivery capabilities
- Implement automation and process improvement initiatives to drive operational efficiency
Client & Stakeholder Management
- Serve as primary escalation point for critical issues and complex stakeholder management scenarios
- Maintain executive-level relationships with C-suite clients and key decision makers
- Conduct regular governance meetings and strategic planning sessions with internal and external stakeholders
- Drive value realization discussions and ensure alignment with client business objectives
Operational Excellence & Reporting
- Establish and maintain service delivery frameworks, quality standards, and best practices
- Provide comprehensive internal and external reporting on delivery metrics, financial performance, and operational KPIs
- Drive process improvement and simplification initiatives to enhance service delivery efficiency
- Implement risk management strategies and proactive issue resolution mechanisms
Leadership & Management
- Proven ability to lead large, diverse teams across multiple geographies
- Strong business acumen with experience in client relationship management and stakeholder engagement
- Excellent escalation management and conflict resolution skills
- Experience in employee retention, performance management, and organizational development
Key Performance Indicators
- Service delivery excellence metrics and SLA compliance
- Client satisfaction scores and retention rates
- Portfolio profitability and revenue growth targets
- Team utilization, productivity, and employee retention rates
- Operational efficiency improvements and cost optimization achievements
- Escalation resolution effectiveness and stakeholder satisfaction
Educational qualification:
B.E./ B.Tech., M.B.A. Preferred
- Employer
- Bosch
- Location
- Bengaluru, India · On site
- Contract
- full-time