Commercial Loss Adjuster

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By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Commercial Loss Adjuster

As a Commercial Loss Adjuster, you will be an impartial and independent specialist in the assessment of commercial property insurance claims. Using your expertise, you’ll assess and resolve insurance claims by determining the cause, liability, and quantum of reported losses.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement. #LI-Hybrid
• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education
• +0.5% on top of Superannuation Guarantee
• Domestic and International Career Pathways
• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace

Sedgwick is an Equal Opportunity Employer.

If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

What are my accountabilities?

• Assess claims through on-site visits using our commercial process, systems and technologies
• Manage a portfolio of claims from initial advice to settlement, following Sedgwick’s policies and procedures.
• Investigate the cause and extent of loss, ensuring efficiency and a customer-focused approach.
• Determine if the loss falls within the insurance policy's terms and conditions.
• Deliver loss-adjusting services that meet or exceed client service standards.
• Provide proactive communication with clients and customers on initial findings and potential solutions.
• Calculate repair and/or replacement costs (reserve).

About you:

• Proven experience in a similar role.
• Will to study or hold a professional qualification recognized by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
• Excellent communication and report-writing skills.
• Passionate about customer service, with the ability to engage with various stakeholders.
• Self-motivated with strong time management and organizational skills.
• Current driver’s licence, as fieldwork is required.

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.