Field Sales Representative-New Business (West Team)

Lyreco Group · Bangkok, Thailand · full time · On site · August 03, 2026

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Posted August 03, 2026 · Read from Lyreco Group
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Team Leadership & Development

  • Lead and develop the Customer Service team to achieve SLA, KPI, and customer experience targets.
  • Build team capability through coaching, training, and knowledge sharing.
  • Foster a culture of accountability, ownership, and continuous improvement.

Order & Service Operations

  • Oversee end-to-end order management, including quotations, orders, invoicing, and customer inquiries.
  • Ensure accurate, timely service delivery through close coordination with Finance and Logistics.
  • Maintain compliance with service processes and customer requirements.

Performance & Continuous Improvement

  • Monitor service performance, customer feedback, and operational metrics to drive improvements.
  • Manage service escalations and implement corrective actions.
  • Improve efficiency, customer satisfaction, and service quality.

Cross-Functional Collaboration

  • Partner with Sales, Finance, Logistics, Marketing, and Corporate teams to deliver seamless customer service.
  • Act as the primary liaison between customers, KAMs, and internal stakeholders to resolve critical issues.

Systems & Digital Transformation

  • Utilize SAP, Genesys, Zendesk, and related systems to support service operations.
  • Drive adoption of digital solutions, including Webshop and PunchOut.
  • Support automation, system enhancements, and continuous process improvement.

Qualification

  • Bachelor’s degree in any related field.
  • Minimum 5 years of experience in customer service or operations, with at least 2 years in a supervisory or team leadership role, preferably in a B2B or corporate account environment.
  • Excellent people management, coaching, and performance development skills, with a focus on team engagement and continuous improvement.
  • Strong command of English (both written and spoken) for effective communication with international stakeholders and Group functions.
  • Proven ability to manage order-to-cash processes, including order handling, invoicing, and issue resolution.
  • Hands-on experience with core systems such as SAP, Zendesk, and Genesys is required.
  • Experience with Microsoft Dynamics will be considered an advantage.
  • Strong analytical, problem-solving, and decision-making abilities, with a track record of improving service standards.
  • Ability to work in a fast-paced, cross-functional environment, managing multiple priorities with a customer-first mindset.
Employer
Lyreco Group
Location
Bangkok, Thailand · On site
Contract
full time