Implementation Specialist

Solera · Mitikah, Mexico · full time · On site · August 27, 2026

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Posted August 27, 2026 · Read from Solera
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Role Description​

  • Support the pre and post implementation process following all the implementation processes stablished.​
  • Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​
  • Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​
  • Ability to document test scenarios of configuration to support QA. ​
  • SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​
  • Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​
  • On occasion train the customer on the newly delivered configuration.​
  • Support in cross functional alignment with product and sales, to ensure alignment on roadmap​
  • Provide support on customer deliveries and SME products.​
  • Support and collaborate on the generation of all the Professional Services documentation

Key Competencies​

  • Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers).
  • Professional Polish: High executive presence and structured communication when working with enterprise clients.
  • UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface.
  • 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​
  • Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​
  • Excellent customer facing skills, collaboration and communication.​
  • Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.​
  • Meticulous attention to detail.​

Tools and Skills​

  • Relationship with other Solera Departments / Customers​
  • Product and Development; Customer Support ​
  • On occasion attend meetings with Sales and Final Customers
Employer
Solera
Location
Mitikah, Mexico · On site
Contract
full time