Senior Associate - Investor Services
Waystone · Waterloo, Canada · full time · Hybrid · July 28, 2026
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About Waystone
Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Summary: Reporting to the Vice President – Investor Services, the Senior Associate will be an integral part of the team’s success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
This role offers the opportunity for the successful candidate to join a dynamic team and to develop their knowledge and skills base to enjoy a career in Investor Services in the Funds industry.
- Receive and process investor transaction documents in accordance with fund documentation requirements such as subscriptions, redemptions, switches and transfers;
- Maintain capital activity tracking report and distribute report to the client(s) on a periodic basis;
- Ensure accurate and timely system output and delivery of client / investor reporting;
- Complete and maintain AML requirements for all investor transactions;
- Provide money movement notification to the client(s) and prepare wire instructions for money movement for fund investor activity;
- Serve as daily client operational contact for investor servicing and maintain good relationship with clients;
- Query, problem and error resolution on a timely basis (with documentation CalQ Risk);
- Develop knowledge of performance calculations (equalization and series of shares);
- Maintain a good working relationship with external clients as well as with internal relationship managers and other business units within Waystone;
- Strictly adhere to established departmental procedures and controls;
- Work on Projects / Ad-hoc tasks as required.
- Demonstrate team player qualities within Investor Services.
- Contact investors whom are outstanding AML / Tax requirements
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience:
- A minimum of 3 years in an Investor Services role in a Hedge Fund Administrator
- Experience of HWM Mantra would be an advantage
Education:
- A university degree (B.A./ B.Sc./ M.B.A.) in Business (preferably specialising in accountancy or another financial-related discipline).
In accordance with Ontario’s Working for Workers Acts and the Employment Standards Act, this job posting relates to an existing vacancy and includes an expected compensation range between $60,000–$85,000 CAD, in compliance with applicable legislative requirements.
Waystone does not use artificial intelligence to screen, assess, or select applicants as part of the recruitment process. All applications are reviewed by Waystone’s recruitment team.
- Employer
- Waystone
- Location
- Waterloo, Canada · Hybrid
- Contract
- full time