Assistant Vice President - Investor Services
Waystone · Waterloo, Canada · full time · Hybrid · August 27, 2026
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About Waystone
Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion.
Summary: Reporting to the Vice President- Investor Services, the Assistant Vice President- Investor Services will be an integral part of the team’s success.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The roles consist of managing a small number of client relationships, ensuring superior client service and the delivery of accurate information in a timely fashion. The successful candidate will have responsibility for their clients’ portfolios from start to finish. This will include (but is not limited to) the following:
- Build a relationship with the stakeholders of the funds
- Understanding of fund structures, investment strategies, performance fee calculations, AML & compliance regulations.
- Processing of subscriptions & redemptions and any other adhoc investor activity
- Excellent written and oral communication
- Deliver a high level of service and immediate response time to all client and investor queries
- Manage client-specific requests and define projects to develop processes to improve the product offering
- Work with external auditors in preparation of year end financial statements for the Funds
- Work closely with the Compliance Officer to ensure all AML procedures are followed in accordance with the company’s Anti-Money Laundering procedures manual
- Review and approve payments
REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience
- A minimum of 5 years in an Investor Services role in a Hedge Fund Administrator
- A minimum of 2 years in a management position
- Experience of Mantra by Deep Pool would be an advantage
Education:
- A university degree (B.A./ B.Sc./ M.B.A.) in Business (preferably specialising in accountancy or another financial-related discipline).
In accordance with Ontario’s Working for Workers Acts and the Employment Standards Act, this job posting relates to an existing vacancy and includes an expected compensation range between $85,000-$110,000 CAD, in compliance with applicable legislative requirements.
Waystone does not use artificial intelligence to screen, assess, or select applicants as part of the recruitment process. All applications are reviewed by Waystone’s recruitment team.
- Employer
- Waystone
- Location
- Waterloo, Canada · Hybrid
- Contract
- full time