Representante de Atención al Cliente Bilingüe
Foundever · Cali, Colombia · On site · September 22, 2026
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
Creativity: Make it simple, lead the change.
Commitment: Aim for better, impact for the good.
Connection: Share experiences, grow together.
Benefits we have for you:
Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000!
Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more.
Tenure Bonus: When you celebrate your first anniversary with us, you’ll receive a one-time bonus of COP$500,000.
Paid Days Off: After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year.
Job Summary
We are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction.
Main Requirements
At least 18 years old
High School Diploma
Be located in Cali or nearby
Be able to work on-site at Carrera 4 Norte # 22-02, barrio piloto
Colombian Citizenship or work permit
Skill Required
Communication Skills:
Excellent written & verbal communication skills (English)
Ability to communicate effectively & clearly.
Communicates effectively positively and diplomatically.
Customer Service Skills:
Customer Service Skills
Ability to empathize with the customer.
Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.
Technical Skills:
Basic PC knowledge.
Ability to multitask.
Skilled in accurate data entry.
Primary Job Responsibilities
Ability to use tools and resources to support customers.
Successfully complete and approve training and quality requirements (learning measures, coaching tools, call simulations, etc.)
Answer incoming phone calls from customer service lines.
Provide a high level of professional and competent service assistance.
Effectively communicates resolution to customer issues, summarize ideas and provide concise answers.
Create a positive impression of the brand whenever interacting with customers.
Ensure that all issues are processed correctly and in a timely manner.
Complete commitments expectations set with the customer.
- Employer
- Foundever
- Location
- Cali, Colombia · On site