AR/Collections Supervisor

AR/Collections Supervisor

AR/Collections Supervisor is responsible for overseeing and collecting payments for Bureau Veritas customer open items, including invoices, credit notes, and unapplied cash entries. This role involves leading, mentoring, along with helping team skip-trace, negotiating payment arrangements, and using collection tools to document discussions. Supervisor will oversee team of Collectors to minimize past due and bad debt write-offs by adhering to the Collection Department Standard Operating Procedures (SOP) and specific business guidelines.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Present cash position updates to operations and business leaders using standardized reporting formats for team discussions and analysis.

Support supervisor reviews of SOP compliance; provide training and documentation to address identified deficiencies.

Maintain a portfolio of 1,000+ invoices per employee (varies by business size).

Generate and analyze reports (Excel V-lookups, Pivot Tables) to deliver cash updates to business leaders.

Build and maintain timely, professional relationships with internal and external customers across assigned portfolios.

Update collection notes after every entry to ensure full transparency on open invoices, credits, and unapplied cash.

Execute collection calls, emails, and statements per SOP for assigned portfolios.

Respond daily to business emails and calls; escalate overdue accounts per SOP.

Develop payment strategies, agreements, or payment plans as needed.

Deliver excellent customer service, resolving collection issues, refunds, and account adjustments promptly.

Collaborate with Billing/Operations teams to resolve disputes, short payments, and overpayments.

Coordinate with cash application team to research and clear unapplied cash using payment remittances.

Guide customers toward ACH/Wire Transfer payments and complete necessary paperwork.

Meet monthly KPIs: Total Overdue ≤25%; 91+ Days Overdue ≤5%.

Comply with company policies and regulatory requirements in all collections activities.

Perform other duties as assigned to support departmental goals within set deadlines.

Skills:

The requirements listed below are representative of acquired skills required.

Intermediate Excel: Pivot table, V-Lookups, filters, formatting

Utilizes top customer service skills with all customers (external and internal)

Strong analytical skills, attention to detail, and excellent communication abilities

Proficiency in using accounting and collections software(s) as assigned

Competencies:

The requirements listed below are competencies required to perform the job successfully:

Financial Reporting & Communication: Ability to prepare and present cash flow updates and financial summaries to business leaders in a clear, concise manner.

Process Compliance: Adheres to all departmental Standard Operating Procedures (SOPs), including business-specific SOPs, ensuring consistency and accuracy in daily operations.

Continuous Improvement: Proactively identifies opportunities for process improvement; capable of developing, enhancing, and implementing new processes to increase efficiency and effectiveness.

Cross-Functional Collaboration: Coordinates effectively with colleagues and other departments as needed to ensure processes are followed correctly and outcomes are aligned.

Relationship Management: Builds and maintains strong, trust-based working relationships with assigned business units/stakeholders to support collaboration and shared goals.

Education, Certifications, and Experience:

GED, High School Diploma, and/or Associates

3 years + collection in business-to-business with successful numbers (meeting/exceeding collection targets, lowering DSO, lowering past dues)

Physical and Environmental Conditions:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit for long periods of time