Customer Service Staff

Bureau Veritas · Hanoi, Vietnam · On site · 11 days ago

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Posted October 03, 2026 · Read from Bureau Veritas
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Job Description: Customer Service Staff

Reporting: CS Manager

TASKS – ACTIVITIES – RESPONSIBILITIES

  • Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently;
  • Consult and answer customer questions;
  • Record and manage customer information and constantly update it on the database system;
  • Building relationships with customers based on focusing on customer needs and wants and closing sales;
  • Co-ordinate the activities of the Customer Service team; provide support and advice to team members;
  • Supporting team member to push audit report with auditor in case of late KPI;
  • Evaluate customer feedback and identify ways to maximize customer satisfaction;
  • Calculating and submit sub fee, OT of auditor/ sub-contractor.

CANDIDATE PROFILE

  • Bachelor’s degree in English, Business Admin or Technical major
  • At least 1-2 years working experience as Customer Service/ Admin position or relevant
  • Effective team co-ordination and leadership skills
  • Customer orientation and ability to adapt/respond to different types of character
  • Ability to multi-task, prioritize, and manage time effectively
  • Good command of English

TECHNICAL AND PROFESSIONAL SKILLS

  • Good English skills (writing and speaking)
  • Good social communication skills
  • Clear voice and cheerful character
  • Possess sound judgement, analytical skills and tenacity
  • Problem solving with a high level of commercial awareness
  • To understand complex operations from a broad perspective

BENEFITS

  • Social insurance, personal medical insurance, Aon accident & health care insurance 24/24, annual health check
  • 13th salary, salary review per year, bonus
  • Annual leave with pay: 15 -18 days/year + 5 sick leave/ year
  • Phone allowance, taxi card,…
  • Training & Development Activities: Professional Training, Soft-skill training, Awareness training (ISO 9001, 14001...)
  • Participate in events with company such as Year end party, Outing trip, Family day. Environment day
  • Gifts voucher on public holidays (Tet holiday, Independence Day, Hung King, Labor Day, Mid autumn..)
  • Birthday gifts and shorter working time on birthday
  • Opportunity to experience a professional, multinational working environment, & exposure to the European standard working style from a French company.
Employer
Bureau Veritas
Location
Hanoi, Vietnam · On site