Account Manager

Coface · Kuala Lumpur, Malaysia · full-time · Hybrid · September 04, 2026

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Posted September 04, 2026 · Read from Coface
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Qualifications

  • University degree in Business Studies or related field with minimum 5+ years' experience in business development/account management, preferably in financial/insurance industry
  • Excellent communication and interpersonal skills
  • Broad understanding of key markets, their conditions, and competitor specifics
  • Strong analytical and presentation skills, able to convey complex commercial situations to management
  • Proficient in Microsoft Office applications and comfortable with digital tool

MISSION:

  • Drive revenue growth and retention of profitable clients while managing portfolio performance, including loss ratio and WAP. Deliver high-quality service from contract inception to build strong, long-term client relationships.
  • Proactively promote Coface’s products and solutions to maximise upselling opportunities. Manage client relationships throughout the lifecycle and serve as a key contact between clients, brokers, and internal teams, ensuring smooth collaboration and successful account renewals.

Client Relationship Management

  • Build and maintain strong relationships with existing clients through regular, proactive communication
  • Provide responsive, high-quality service by addressing client queries and resolving issues promptly
  • Conduct client meetings, presentations, and consultations to recommend suitable solutions

Portfolio & Revenue Management

  • Drive renewal revenue, profitability, and account growth within the assigned portfolio
  • Prepare proposals, quotations, and renewal plans in collaboration with internal stakeholders
  • Identify and execute cross-selling and upselling opportunities to maximise account value
  • Monitor portfolio performance against targets and take action to optimise results

Stakeholder & Communication Management

  • Act as the key point of contact between clients, brokers, and internal teams
  • Provide regular updates and reports on client needs, market insights, and business opportunities
  • Represent the company at industry events and client engagements

Operational & Compliance Excellence

  • Manage contract renewals, pricing negotiations, and policy changes
  • Ensure adherence to internal policies and regulatory requirements
  • Contribute to process improvements and support efficient service delivery

Additional Information

  • Flexible working model after the first month of working from the office will be hybrid
  • Great place to work: central and modern office
  • Opportunities to learn: budget every year for training, languages platform, e-learning platform, dedicated development program…
  • Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field
  • Health care
Employer
Coface
Location
Kuala Lumpur, Malaysia · Hybrid
Contract
full-time