Russian Customer Advisor for an e-commerce company - Belgrade, Serbia
Foundever · Belgrade, Serbia · On site · 5 days ago
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- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
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Come and work with us.
Are you Russian native or fluent with strong communication skills?
Looking to make your career abroad in a multicultural environment?
So we have the perfect opportunity for you!
Our client is a leading platform for online shopping and global trade.
As an advisor, your daily responsibilities will include:
Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
To succeed in the role, you will need to have:
Native or proficient level of Russian (C2)
Intermediate level of English (at least B2)
Excellent listening and written/oral communication skills
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
A motivated and enthusiastic personality
Self-organized, planning and prioritization skills
Dependable, reliable and able to perform duties with minimum supervision
Ability to interact positively with peers and supervisors
Patience, empathy, and a unique ability to manage stress
Ability to work under pressure and adapt quickly to adverse situations
Technical aptitude and the ability to pick up new technology quickly
Familiarity with ticketing systems
Experience with policy work, or help resource project management
Able to follow guidelines and instructions
Ability to think outside the box
Must hold Serbian citizenship or valid work permit for Serbia
Be a local candidate or willing to relocate to Belgrade, Serbia
Benefits.
Competitive wages
Paid professional training
Employee discounts
Growth opportunities through various development programs
Fun and engaging company-wide initiatives, including our EverBetter wellness program
Job stability
Life-long skills and experience
Excellent work culture
Go further with Foundever®
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today!
- Employer
- Foundever
- Location
- Belgrade, Serbia · On site