Medical Operations Manager

Roles & Responsibilities:

• Supervising medical content operations, including monitoring content creation, review, approval, and publication processes to ensure timely execution and alignment with medical, regulatory, and compliance requirements.• Monitoring compliance procedures and documentation related to scientific publication lifecycles, proactively identifying process gaps and risks, and supporting the preparation of compliance reports, dashboards, and operational insights for leadership review.
• Coordinating project management activities – including planning, execution, change management, deployment, training, and reporting – contributing to the successful execution of the SciComm strategic communication plan.
• Driving user acceptance testing for new technology builds and enhancements.
• Proactively communicating with stakeholders across functions and geographies to ensure strategic alignment and to seek opportunities for increased efficiency and innovation.
• Serving as business authority, advocate, and point of contact on technology & process related issues within Global Scientific Communications in India.
• Facilitating and participating in key governance forums and project sponsor meetings.
• Collaborating with analytics leads to identify, implement, and managing key performance indicators, impact metrics, dashboards, and other analytic needs.
• Continually assessing the landscape and proactively identifying opportunities to improve, standardize, or streamline business processes.
• Partnering with the appropriate training experts and establishing pathways to assess and understand the educational needs of the capability audience
• Supporting recruitment, coaching, mentoring, and development of operations team members as appropriate

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Basic Qualifications and Experience:

• Masters in Science field with 8-13 years of directly related industry experience along with good work experience in project management (PMP or DASM certification preferred)

Preferred Qualifications:

• Bachelor’s degree or equivalent in life science, computer science, business administration, or related discipline
• 4+ years of experience with Salesforce, Veeva Vault, or similar technology platforms
• Work experience in the pharmaceutical or life sciences technology industry
• Hands-on experience with AI and automation tools (e.g., Power Platform, UiPath, custom GPTs) to enhance and streamline business processes and workflows
• Experience in leading systems or analytics projects
• Strong understanding and experience in the use of performance management techniques, measures, problem solving, and analytical thinking
• Knowledge of pharmaceutical industry guidelines, good clinical practice, good publication practice, compliance and regulatory guidelines, and legal/health system environment
• Proficient in application software and analytical development methodologies in a validated system environment
• Strong understanding of principals of customer service as applied to internal customers and external partners.

Career Category

Medical Services