Senior Client Relationship Administrator (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We are seeking a Senior Client Relationship Administrator to join our dynamic team in Deer Park, NY. In this role, you will manage the daily service delivery activities for the an assigned group of clients. You will interact with clients daily, through email and some phone calls, communicating status updates, providing resolutions to research items, problem solving, and escalating urgent items as needed. You will also manage data and provide regular reports on metrics using Excel, PowerPoint, etc. You will work closely with the team and interact regularly with various internal departments. You will use your proficiency in maintaining high client satisfaction results and overall client advocacy.

Do you have 3-5 years of experience providing a stellar level of client relationship management? Are you looking to join a leader in the FinTech industry? If so, we’d love to hear from you!

This is a hybrid role, where you will work 2 days in the office in our Deer Park, NY location, and the other 3 days remotely.

Responsibilities:

• Act as a Client Advocate and interface among all departments on the clients’ behalf
• Understand and assist the client with market complexities (e.g. SEC regulations, NYSE, etc.)
• Provide timely and accurate updates to clients for inquiries and issues, including proactive updates to projects
• Engage clients and assist them through the suite of electronic products the department supports, explaining in a way that is clear and easy to understand
• Utilizing Microsoft Excel, PowerPoint, Word to provide metrics data to clients and internal teams
• Managing SLAs (Service Level Agreements) for clients according to their individual contracts

Qualifications:

• Bachelor's Degree preferred
• Mastery of MS Office suite of products
• Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred
• Strong organizational, verbal, and written communication skills
• Ability to prioritize, multitask, and follow through with different internal teams to meet deadlines; Highly adaptable and team-oriented
• A self-starter with the capability to thrive in a dynamic working environment

Compensation Range: The pay range for this position is $36.00 - $40.00 per hour, annual base. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, location and education.

Bonus eligible.

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.