Agile Product Owner - Cigna International Health Delivery Services

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Key Responsibilities:

• Collaborate with the Agile Product Manager to support product vision, roadmap, and outcomes aligned with business strategy and customer needs.
• Ensure delivery progress and milestones are visible to keep roadmaps relevant and timely.
• Act as the voice of the customer for the Scrum Team, ensuring backlog priorities reflect customer value.
• Translate release train backlog priorities into clear, value-focused team backlog priorities.
• Support Agile Product Manager in the refinement of features.
• Lead the decomposition of features into user stories and ensure ongoing refinement with developers, testers, and business subject matter experts.
• Own Jira backlog quality and approve user stories before moving to Done/Accepted.
• Lead PI planning cycles and objectives to enable predictable execution at team level.
• Collaborate with Scrum Master, QA, and UAT teams to track delivery, quality, and predictability metrics.
• Ensure analytics are in place to monitor utilization, customer experience, and delivery performance.
• Share actionable insights with the Agile Product Manager to drive product evolution and improvement.
• Foster a growth mindset and a psychologically safe team culture.
• Demonstrate an Agile mindset focused on learning, feedback, and value validation.
• Partner with stakeholders to maintain alignment and manage dependencies.
• Drive continuous improvement through data-informed decision making.
• Collaborate with Customer Experience and UX/UI design teams to ensure the customer voice is embedded at all stages of the product delivery cycle.

Required Skills and Experience:

• Bachelor’s Degree required
• Strong English language skills required
• Experience working in JIRA tool or an equivalent
• Knowledge of agile methodology required
• Experience within healthcare preferred
• Both technically deep and business savvy enough to interface with cross-functional partners
• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business
• High attention to detail and proven ability to manage multiple, competing priorities simultaneously
• Demonstrates strong decision-making skills and problem-solving techniques
• Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment
• Strong adaptive capability; ability to approach problems pragmatically and creatively in the phase of changing circumstances, resources and direction
• Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones
• Agile Certification: SAFe Product Owner / Product Manager (pre or post hire)

Required Competencies:

• Strong business and delivery acumen
• Customer-centric mindset and empathy
• Ability to translate strategy into executable outcomes
• Ownership, accountability, and attention to quality
• Collaboration and stakeholder management skills
• Continuous improvement and data-driven mindset