Station employee

Job Description

Join Our Team as a Station Agent – Ensure Fleet Excellence and Top-Quality Service!

Are you passionate about working with vehicles and providing exceptional customer service? We are seeking a motivated Station Agent to join our team and play a key role in maintaining our fleet to the highest standards while delivering top-tier service to our customers.

Why Join Us?

• Be part of a dynamic team focused on fleet management and customer satisfaction.
• Gain valuable experience working with a variety of vehicles and learning the ins and outs of fleet maintenance.
• Enjoy opportunities for growth and professional development within a supportive company environment.

If you’re ready to make an impact by ensuring our fleet is ready to go and our customers are satisfied, apply today!

Key Responsibilities:

• Prepare vehicles according to our high-quality standards, ensuring they are clean, road-legal, and meet all documentation requirements.
• Conduct thorough inspections using the Ready for Rent Checklist to ensure all vehicles are prepared for customer handover.
• Deliver and collect vehicles per customer requirements, ensuring smooth handovers by providing essential information, including CO2 emissions and vehicle value.
• Identify any damage or maintenance issues, report these findings, and complete all necessary documentation at collection points.
• Work closely with the Station Manager, Fleet Manager, and Team Leader to assist in all tasks, including vehicle movements, customer service, and business development activities.
• Maintain a high standard of customer service, ensuring all interactions are professional and up to company standards.
• Follow all health, safety, and environmental guidelines, reporting any concerns to the Station Manager.
• Drive company vehicles safely, adhering to the Company Driving Standards Policy.

What We’re Looking For:

• Strong attention to detail and the ability to follow company processes and checklists.
• Excellent customer service skills and a proactive approach to resolving issues.
• Ability to safely operate and maintain vehicles while meeting the company’s standards for cleanliness and road safety.
• Professionalism in handling paperwork, customer interactions, and any additional duties assigned by management.
• A team player with a commitment to continuous learning and development.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com