System Administrator

What We Are Looking For

We are seeking a System Administrator responsible for ensuring the smooth operation of IT services, identity management, and application access across the organization. This role requires expertise in ticket management, Single Sign-On (SSO) administration, change management processes, and user support, while maintaining high service quality and operational efficiency.

Responsibilities

• Monitor and triage incoming IT support tickets based on priority, impact, and urgency

• Categorize, assign, and escalate tickets to the appropriate teams or specialists

• Track service level agreements (SLAs) and ensure timely resolution of requests

• Communicate effectively with end users regarding ticket status and resolution activities

• Maintain and improve support documentation, operational procedures, and runbooks

• Configure and maintain Single Sign-On (SSO) integrations using protocols such as SAML and OIDC

• Onboard new applications into identity platforms including Okta, Azure AD, and Google Workspace

• Manage user provisioning, deprovisioning, and group-based access controls

• Troubleshoot authentication, authorization, and access-related issues across integrated applications

• Maintain accurate documentation of application inventories and identity configurations

• Submit, document, and execute infrastructure and system changes according to established change management procedures

• Prepare change requests, including risk assessments, rollback plans, and implementation plans

• Coordinate approvals and implementation activities with stakeholders

• Execute approved changes during maintenance windows and validate successful implementation

• Document outcomes and ensure compliance with change management standards

Requirements and Qualifications

• 3+ years of experience in System Administration or IT Support

• Experience with identity providers and SSO technologies

• Knowledge of SAML, OIDC, and SCIM protocols

• Experience with ticketing platforms such as Jira Service Management, Zendesk, or ServiceNow

• Strong troubleshooting and problem-solving skills

• Strong verbal and written communication skills

• Ability to work independently and manage competing priorities

• Experience with change management processes and operational procedures

• Experience managing user access and authentication across business applications

• Experience as a SysOps / System Administrator

Nice to Have

• Experience administering Okta, Azure Active Directory, or Google Workspace

• Scripting knowledge using Python, PowerShell, or Bash

• Experience with automation of administrative tasks

• Experience working in regulated or compliance-driven environments

• Knowledge of IT governance, security, and identity management best practices

Soft Skills

• Communication

• Problem Solving

• Teamwork

• Stakeholder Management

• Customer Service Orientation

• Adaptability

• Proactivity

• Self-Management

• Decision Making

• Organization and Planning

• Attention to Detail

• Relationship Building

• Accountability

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