Manager - S2P Process Excellence

www.diageo.com · Bangalore, India · full time · On site · September 18, 2026

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Posted September 18, 2026 · Read from www.diageo.com
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Job Description:

Key responsibilities and accountabilities

  • Develop process improvement and innovation strategy for the aligned business towers / segments working closely with customer / business / IT / PMO / process stakeholders.
  • Responsible for overall end to end customer experience / satisfaction; service delivery health and continuous improvement projects for the aligned business towers/segments.
  • Plan, Identify and Implement CI projects and manage process improvement program for the assigned Business.
  • Plan and drive value stream / process mapping workshops to map current state and identify waste and improvement opportunities to create a lean and agile future state design of the value streams/processes delivering efficiency and effectiveness goals against the targets / benchmarks
  • Support partner concerns, customer complaints/issues, Root Cause Analysis, Data Analytics and Action Planning to provide solutions to address and mitigate the risk/issues.
  • Work in partnership with operations managers and capability leader to study and analyze trends in process improvements, transformation, intelligent process automation and plan targeted interventions to bridge capability gaps by ensuring right training interventions
  • Provide regular updates on quality initiatives and process improvement projects to key project stakeholders across the organization as required.
  • Mentor Process Improvement Teams to improve internal quality and customer satisfaction (CSAT/ NPS).
  • Mentor Lean and Green Belt projects across the function to drive process improvements and efficiency

Experience/skills required:

  • Background in Source to Pay in a Global FMCG organisation or Service Provider servicing FMCG accounts is essential to the role
  • Certified Black Belt in Lean Six Sigma from reputed institutes and/or organisations
  • Strong knowledge of Quality and Process Improvement Methodologies (Six Sigma, LEAN)
  • 8-12 years of professional experience, with 5+ years, of experience working with the senior management team
  • Strong understanding of the relationship between process, organization, and business objectives
  • Ability to innovate and enhance procedures and methods to increase productivity & cost-effectiveness
  • Excellent communication and customer management skills
  • Proficiency with MS Office (Excel, Power Point) and Minitab

If you require a reasonable adjustment, please ensure that you gain this information when you submit your application.

Worker Type:

Regular

Primary Location:

Bangalore Karle Town SEZ

Additional Locations:

Job Posting Start Date:

2026-08-28

Employer
www.diageo.com
Location
Bangalore, India · On site
Contract
full time