Global Security Operations Center Operator

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

Ensure the protection of IDEMIA sites by safeguarding operations, employees, material assets and IDEMIA information.

Key Missions

Ensure the implementation of policies, processes and governance related to the protection of people, property and information on the sites within its perimeter

Coordinate actions between site security, security service providers and other functions

Monitor and anticipate current and future threats to the entity's interests

Ensure anticipation, prevention and protection of employees and property

Carry out a security/malicious acts risk analysis within his/her area of responsibility, and put in place relevant action plan

Ensure detection and reaction in the fight against malicious acts

Ensure compliance with relevant national and international regulations

Organize regular individual and group awareness-raising sessions on security risks, malicious acts and protective measures

Contribute to incidents management and reporting in compliance with IDEMIA procedures and applicable legislation

Contribute to crisis management carried out within scope

Coordinate certifications/approvals for the site

Establish and maintain partnership and coordination relations with relevant local authorities in charge of security issues, security professionals

Handles some of the activities, under guidance

Profile & Other Information

Soft Skills:

Exemplary customer service skills.

Possess strong communication skills in both the written and verbal format, in all delivery formats (i.e. in person, via radio, via telephone etc.);

Strong self-motivation and the ability to work unsupervised.

To work under pressure and be solid problem-solver.Friendly and professional demeanor.

Excellent communication, organizational and interpersonal skills;

Ability to work calmly under pressure whilst dealing with multiple issuesFamiliarly with ticketing systems, ITIL practices;

Ability to manage multiple tasks and prioritize requests;

Basic knowledge of operating systems and office application;

Understanding of using security applications is an advantage.

Languages: English full professional capacity.French is an advantage.

Experience required:

Previous experience in customer support, data operations, service desk is an advantage.

By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.

We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.

At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.

Visit our website to know more about the leader in Identity Technologies

www.idemia.com