Shanghai_Client Services Associate

· Ability to prioritize and schedule tasks and work in a team environment.

· Must be willing to learn new things, be open to challenges and thrive on success

公司简介：

TransPerfect 是全球语言服务行业中的头部企业，是一家已有30年历史的大型美资集团。TransPerfect远非 ”仅仅是一家翻译机构“，我们致力于帮助我们的客户提供全方位的本地化解决方案。 我们面向有开展全球性业务需求或本地化需求的客户，提供多种业务支持服务，如自研SAAS系统GlobalLink、翻译、多元文化和数字营销、搜索引擎优化和网站全球化、多媒体本地化、游戏本地化、电子学习和培训，生命科学&医药领域本地化服务、以及法律支持服务等。目前在全球已有超过100家分公司，大多数客户是全球性企业以及500强公司等中大型企业。

岗位职责：

• 项目启动与监控

必须愿意学习新事物，接受挑战，并在成功中茁壮成长

Who are we? As the world’s largest provider of language and technology solutions, TransPerfect is committed to deliver high quality localization solutions for our clients across various industries. TransPerfect Korea is looking for a as a Client Services Associate to join our dynamic and innovative team. As a Client Services Associate, you’ll be an essential link between our clients and internal production team, working to ensure client satisfaction in all facets of our services.

Project Initiation & Monitoring

· Respond to client requests for new project initiatives through our centralized technology

· Understand and abide by individual project instructions and effectively communicate to the production team

· Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

· Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Client Engagement

· Serve as the central point of contact for and liaison between external client contact and internal production staff

· Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

· Set, manage and fulfill client expectations

· Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

Project Troubleshooting

· Investigate client complaints where applicable and discuss issues with clients and production staff and creatively problem solve to alleviate issues

· Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team