Customer Service Specialist

Job Description

The key responsibilities of a Customer Service Representative include, but are not limited to:

·Provides administrative assistance and support for all product lines within customer service department and receives customer complaints.

·Prepares change notices for customer engineered changes for all product lines and follow up to ensure all changes have been applied to current and new orders, if applicable.

·Prepares, processes, reviews and monitors various documents such as customer orders, customer shipments, customer forecasts and replenishments.

·Prepares, quotes, and recommends products based on customer needs, and informs customers of shipping date, anticipated delays, and any additional information needed.

·Performs the functions of a CSS to include initiating and follow-up with customers and carriers to sell or resolve problems, answer questions, correspondence, and reports.

·Performs in a manner that will prevent errors and omissions, and records or files copies of orders.

·Prepares and calculates premiums, invoicing, commissions and other accounting related functions.

·Creates and maintains computer files and suspense for follow-up action.

·Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.

Qualifications

The key skills and qualities of a Customer Service Specialist are:

·Bachelor’s Degree preferred.

·Years’ experience in customer service environment, preferable in manufacturing.

·Ability to calculate figures and amounts such as discounts, commissions, percentages, and volume.

·Knowledge of MRP systems a plus.

·Strong communication, interpersonal, & analytical skills.

·Computer proficiency including MSO; familiarity with general office equipment.

·Excellent telephone skills & etiquette; professionalism in dealing with customers and co-workers.

·Ability to prioritize workload & work in fast-paced environment

·Attention to detail & accuracy required.

Additional Information

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid parental leave
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)