Warehouse Customer Support Coordinator

Position Overview:

Edmonton Regional Distribution Centre | Edmonton, AB Full-Time, Permanent | 7x7 Shift

At Finning, we believe great customer service is about more than answering questions. It's about building relationships, solving problems, and ensuring customers receive the support they need when they need it. We're looking for a Customer Service Representative to join our Edmonton Regional Distribution Centre team and play a key role in delivering an exceptional customer experience.

This position is ideal for someone who thrives in a fast-paced warehouse and distribution environment, enjoys working with customers, and takes pride in finding solutions. You'll be the link between customers, transportation providers, shipping teams, and warehouse operations to ensure parts orders move efficiently from order to delivery.

Company:

Finning Canada

Skills & Qualifications

• Strong communication skills, both written and verbal
• Excellent customer service and relationship-building abilities
• Strong organizational and time management skills with exceptional attention to detail
• Ability to prioritize work and manage multiple tasks in a high-volume environment
• Strong problem-solving and critical-thinking skills
• Professional, collaborative, and team-oriented approach
• Self-motivated with the ability to work independently and adapt to changing priorities
• Demonstrated sense of urgency and commitment to delivering results

Experience & Education

• High School Diploma or equivalent
• Minimum 3-5 years of experience in warehousing, logistics, distribution, customer service, or a related field
• Experience coordinating shipments, deliveries, or transportation activities is considered an asset
• Previous experience within heavy equipment, transportation, oil & gas, industrial, equipment, or manufacturing industries is an asset
• Experience as a Parts Technician, Service Advisor, Mechanic

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

Worker Type:

Permanent

Number of Openings:

1

Customer Service & Order Support

• Respond to incoming customer phone calls, emails, website inquiries, and voicemail messages
• Provide timely, accurate information and solutions to customer questions and concerns
• Listen carefully to identify the root cause of issues and work toward effective resolutions
• Maintain regular communication with customers regarding the status of their parts orders
• Record customer feedback, requests, and concerns and coordinate follow-up with the appropriate teams
• Build and maintain positive working relationships with internal and external customers
• Participate in daily and weekly operational meetings to support customer service objectives
• Coordinate with shipping and warehouse teams to help meet committed delivery dates
• Assist warehouse operations with "hold until complete" orders and related customer inquiries

Transportation & Logistics Coordination

• Track shipments and orders with third-party transportation providers
• Arrange courier pickups and transportation for customer orders
• Prepare and complete shipping documentation and paperwork
• Monitor deliveries and proactively communicate updates to customers