Delivery Architect
Computacenter2024 · Indianapolis, United States · On site · 12 days ago
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
About the role
The successful individual will be working with key strategic managed service customers to be the primary technical point of contact delivering governance, strategy and innovation. The role is pivotal in bridging the gap between business problems and technology solutions, so your ability to communicate at all levels within an organisation will be an asset as you navigate across both Computacenter and Customer environments to become a trusted advisor.
This is an extremely important, highly demanding and visible role within the organisation. You will need to have demonstrable expertise in a managed service operating model as well as the ability to holistically understand and articulate a supportable technology infrastructure and the business requirements it enables.
What you'll be doing
Build strong influential relationships to guide customer strategy and its impacts with the aim of becoming a trusted advisor
Be the technical voice of Computacenter at Customer technical review boards, Service Review boards and Project review boards
Input into the strategic investments for Computacenter to meet the future customer demand
Understand the operating model of services and technology delivered to allow you to be the technical point of contact across the infrastructure environment for both Computacenter and customer stakeholders.
Ensure that the technology infrastructure is supportable in-line with technical standards, process and Computacenter capability
Track and communicate the technology debt with the associated risks, issues and opportunities through a Lifecycle Roadmap and make recommendations to improve stability
Understand business drivers, risks, Computacenter capabilities and technology evolution and transform them into a customer journey through a Service Evolution Roadmap
Translate complex technical details, service requirements and operational constraints into clear, actionable language for customers, service teams, sales, pre-sales and leadership stakeholders.
Architectural governance of projects to ensure managed service requirements are adhered to and change impacts are understood
Support Sales, Solution, Service and Operational teams by reviewing proposed solutions for operational readiness, supportability, technical risk, impact and alignment to Computacenter’s capabilities
Governance and control of the Account technical deliverables
Ownership of architectural deliverables
Partner with business leaders to deliver services that support company objectives
Embrace and support Computacenter’s mission and core values
What you have
Depending on customer requirements:
US Citizen / security vetted / legally eligible to work in the United States
Degree in information technology, business, related field, or equivalent experience
Managed Services experience of five years or more preferred
Datacentre environment and/or Workplace Management - preferably 3 or more current/relevant technologies and their business application
Experience of working within a large organisation (more than 1000 IT users)
Strong knowledge of the IT industry and an understanding of IT operation, technologies and products
Strategic thinking and tactical execution skills
Proactive mindset
Comfortable communicating with colleagues in different countries and at different levels where English is not the first spoken language
Ability to present to large internal and external audiences from technical to senior leadership level
Can build trust, be assertive when required and show initiative and enthusiasm
Resilience and able to deal with stressful situations
Business and financial acumen with strong analytical and negotiation skills
Demonstrate an understanding of product supply chains
Commercially astute
Collaborative working and thinking
The ability to lead technical teams directly and virtually
Excellent written and verbal communication skills and a strong attention to detail
Good self-organization and time management skills
Ability to prioritize and manage multiple requests simultaneously
What you can expect
There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us
- Employer
- Computacenter2024
- Location
- Indianapolis, United States · On site