Platform Manager Service Now
Primark · Reading, United Kingdom · full-time · Hybrid · September 25, 2026
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
What you'll do
- Define and manage the ServiceNow platform strategy, roadmap and long-term vision.
- Lead the delivery of platform enhancements, upgrades and new capabilities.
- Manage relationships with key business stakeholders to align platform priorities with organisational needs.
- Ensure platform stability, performance, security and availability across all ServiceNow services.
- Oversee third-party vendors, service providers and platform-related budgets.
- Establish strong governance, risk management and compliance controls for the platform.
- Lead, coach and develop platform and engineering teams to drive high performance.
What you'll bring
- Extensive experience managing enterprise platforms, with significant ServiceNow expertise.
- Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD and related capabilities.
- Proven experience developing and executing platform strategies and roadmaps.
- Experience leading technical teams within complex, large-scale organisations.
- Strong stakeholder management and relationship-building skills across multiple business functions.
- Knowledge of ITIL, Agile delivery methodologies and service management best practices.
- Excellent leadership, communication, problem-solving and decision-making skills.
Additional Information
About Primark
Primark was founded on a mission that everyone deserves to look and feel good – without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US and the Middle East, employing more than 80,000 colleagues. Millions of shopper’s trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends – all at unbeatable prices.
Primark is built on a belief and passion for physical stores – helping to bring high streets and retail centres to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet and supporting the livelihoods of the people who make Primark clothes.
- Employer
- Primark
- Location
- Reading, United Kingdom · Hybrid
- Contract
- full-time