Program Manager

IDEMIA · Kuala Lumpur, Malaysia · On site · September 28, 2026

Sign up to apply
Your first one is free
Posted September 28, 2026 · Read from IDEMIA
Why a CV for this job?

94% of employers say their filters drop qualified candidates whose CV does not match the ad's exact criteria (Harvard Business School, 2021).

  • They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
  • It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
  • In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
  • Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
See an example

-

Purpose

This role is accountable for the successful management, execution and performance of a customer program throughout the contract lifecycle. The key objectives of this role are customer satisfaction, financial performance and operational compliance that meets or exceeds contractual service-level agreements

Key Missions

Manages the customer relation by being IDEMIA's primary point of contact for the customer

Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities

Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work

Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives

Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers

Ensures compliance with customer requirements

Organizes and plans the work according to Program Management System process (DRIVE)

Performs the tollgates reviews

Monitors the KPIs of the Program

Takes care of risk management

Identifes issues or risks in collaboration with the technical project managers

Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management

Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts

Manages contracts management

Reinforce and ensures adherence to contract terms and conditions

Leads autonomously programs of small complexity (small complexity: total contract value under 1M euros, known customers, existing products)

Leads programs of medium complexity (medium complexity: TCV under 5M of Euros, new customers or highly demanding customer, high level of customization) with support or coaching from another Program Manager

-

Employer
IDEMIA
Location
Kuala Lumpur, Malaysia · On site