Customer Success Engineer AUZ

Aikido Security 路 Australia 路 fulltime permanent 路 Remote 路 September 28, 2026

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Posted September 28, 2026 路 Read from Aikido Security
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Responsibilities

  • Engage with 'accounts at risk' to prevent churn.
  • Drive product adoption and maximize customer value.
  • Escalate complex issues.
  • Debug and resolve workflow issues.
  • Drive onboarding and deployment for new clients.
  • Deliver training sessions to customer teams.
  • Share customer insights with the product team.
  • Senior profile with prior experience in customer success, technical account management, or a similar role.
  • Experience in AppSec is a must.
  • Tech-savvy, with the ability to debug and investigate technical workflows.
  • Strong communication and proactive, with a "get stuff done".
  • Comfortable working independently and managing multiple priorities.
  • Based in Sydney or Melbourne

What you can expect

  • Short decision lines. Big ownership. Shape the projects that matter and ship fast.
  • Grow as fast as we do. Take on more, own more, and carve out your own path.
  • Top-tier tech pay and equity.
  • High trust, strong values, zero corporate BS.
  • Flexibility in working hours.
  • A company that sticks to its values in an open and informal atmosphere.

We hire for talent, drive, and potential. Everything else is noise.

馃實 We鈥檙e making security suck less for developers.

Security tools haven鈥檛 kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We鈥檙e taking on legacy security tools teams have been stuck with, and we鈥檙e winning. If you want to help us take market share and build products developers actually enjoy using, you鈥檙e in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We鈥檙e building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As our first Customer Success Engineer in the Australia, you鈥檒l be a crucial bridge between our customers and Aikido Security鈥檚 platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.

Employer
Aikido Security
Location
Australia 路 Remote
Contract
fulltime permanent