Team Lead

Bosch · Fort Lauderdale, United States · full-time · On site · September 28, 2026

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Posted September 28, 2026 · Read from Bosch
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Job Description

The position of the TL consists of two mandatory basic roles: Performance- and People Manager. The Admin Team Leader of the Customer Service Team in the automotive sector is responsible for overseeing and guiding a team of service experts who provide customer assistance and emergency support via phone. This role requires strong leadership skills, strong focus on performance, and a commitment to delivering exceptional customer service.

  • Operational contact for customer (external customer communication regarding service aspects)
  • Analyze and derive actions from daily operational performance
  • Initiate intraday actions to improve KPIs of daily operations.
  • Monitor, track and improve productivity.
  • Register complaints according to the internal process.
  • Queue management.
  • Resource management.
  • Review workload and support prioritization.
  • Implement and monitor quality assurance processes to ensure consistency and high standards in customer interactions.
  • Provide coaching to identify areas of improvement and implement strategies to enhance performance.
  • Utilize data analytics to identify trends, patterns, and areas of improvement.
  • Responsible of the Continuous Improvement Process.
  • Generate and communicate process improvement ideas.
  • Perform administrative tasks (Scheduling, payroll, etc.)
  • Disciplinary measures and appraisal interview.
  • Ensure adherence to the Bosch standard processes and technology.
  • Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
  • Participation in personnel recruitment.
  • Lead and/or participate in status and planning meetings with the team, company, and clients.
  • Support and being proxy of Product Team Leader as well as Trainer.
  • Perform other functions related to the position.

Qualifications

  • University degree in Business Administration, Industrial Engineering, or a related field preferred
  • Strong computer skills
  • Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
  • 4 years of experience as a Team Lead in Shared Service Center.
  • English level B2+/C1

Additional Information

By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.

Employer
Bosch
Location
Fort Lauderdale, United States · On site
Contract
full-time