Senior Specialist, Customer Acquisition (English)
Concentrix · Singapore · full time · On site · 13 days ago
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Job Title:
Senior Specialist, Customer Acquisition (English)
Job Description
Drive outbound prospecting through calls, email, LinkedIn, and other channels to build qualified pipeline and acquire new customers. Own the full outbound sales cycle, meet activity and revenue targets, conduct structured discovery, and execute account-based strategies. Collaborate across teams and continuously refine outreach using market insights, sales tools, and practical applications of AI to support sales productivity and effectiveness.
- Job ResponsibilitiesOutbound Prospecting & Pipeline GenerationProactively identify, research, and engage target accounts through cold calls, emails, LinkedIn, and other outbound channels.Build and manage a consistent pipeline of qualified opportunities generated through outbound efforts.Develop and execute strategic outreach campaigns tailored to specific industries, personas, and use cases.Use CRM platforms, sales engagement tools, and data providers to source and prioritize leads.Use AI-enabled research and sales tools to support account research, prioritize prospects, and develop personalized outreach, validating insights before using them in customer engagement.
- Sales Execution & PerformanceOwn the full outbound sales cycle from initial outreach to deal closure.Consistently meet or exceed KPIs, including outreach volume, meetings booked, pipeline generated, and revenue targets.Run structured discovery calls to uncover customer pain points, decision processes, and buying criteria.Deliver compelling product positioning and handle objections effectively.Where relevant to the product portfolio, identify customer use cases for AI-enabled solutions and connect product capabilities to business needs and expected value.
- Account-Based Selling & StrategyBuild account plans for high-value prospects and engage multiple stakeholders within target organizations.Identify key stakeholders and decision-makers, crafting personalized engagement strategies.Continuously refine messaging based on market feedback and campaign performance.Use customer, market, and AI-enabled insights to strengthen account plans and identify relevant opportunities for engagement.
- Collaboration & FeedbackPartner with marketing on outbound campaigns, messaging, and lead quality.Provide feedback on target segments, ideal customer profile refinement, and competitive insights.Work closely with product and leadership teams to share market signals from outbound efforts.
- Market Intelligence & Continuous ImprovementStay up to date on industry trends, competitor offerings, and emerging customer needs.Experiment with new outreach techniques, messaging approaches, and tools to improve conversion rates.Apply AI-enabled tools and automation to support outreach, follow-up, and campaign analysis, assessing their impact on productivity and conversion.Maintain disciplined CRM hygiene and accurate pipeline forecasting.
Location:
SGP Singapore - 80 Pasir Panjang Road, 15-83/84 Mapletree Business City #2
Language Requirements:
English
Time Type:
Full time
- Employer
- Concentrix
- Location
- Singapore · On site
- Contract
- full time