Customer Service Assistant
Bureau Veritas · Edmonton, Canada · On site · 13 days ago
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
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Key Accountability/Responsibilities
• Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
• Quality Control: Review file entry data to ensure accuracy
• Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
• Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
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• Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
• Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
• Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
• Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
• Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities
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- Employer
- Bureau Veritas
- Location
- Edmonton, Canada · On site