Specialist, Customer Success

Concentrix · Phl Makati City - Slc, Philippines · full time · On site · September 30, 2026

Sign up to apply
Your first one is free
Posted September 30, 2026 · Read from Concentrix
Why a CV for this job?

94% of employers say their filters drop qualified candidates whose CV does not match the ad's exact criteria (Harvard Business School, 2021).

  • They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
  • It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
  • In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
  • Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
See an example

Job Title:

Specialist, Customer Success

Job Description

You Will

  • Manage high volume of customer contacts and communications through phone and email each day
  • Use contact search and productivity tools to verify contact information is accurate
  • Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
  • Develop a level of product knowledge to speak intelligently to customers and address specific objections
  • Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
  • Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
  • Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
  • Work with teams and management to promote a positive customer experience

Location:

PHL Makati City - SLC

Language Requirements:

Time Type:

Full time

You Have:

  • 2+ years of experience working in a customer service
  • Prior success in achievement of personal and team sales quota/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Process orientation and ability to follow call scripts
  • Problem solving skills
  • Excellent knowledge of MS Office programs
  • Experience working with Salesforce.com or similar CRM
  • Experience or willingness to work from home
Employer
Concentrix
Location
Phl Makati City - Slc, Philippines · On site
Contract
full time