IT Support Specialist III

Astreya · Sydney, Australia · full time · On site · March 26, 2026

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Posted March 26, 2026 · Read from Astreya
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Your Roles and Responsibilities:

  • Field incoming help requests from end users in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
  • Build rapport and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
  • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

  • Associate's degree (A.A) or equivalent from two-year college or technical school and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
  • Networks with senior internal and external personnel in own area of expertise
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Knowledge of basic computer hardware and software
  • Familiarity with desktop and server operating systems
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
  • Ability to conduct research into a wide range of computing issues as required
  • Ability to present ideas in a user-friendly manner
  • Analytical and problem solving abilities
  • Exceptional customer service orientation

Preferred Qualifications:

  • Knowledge of various operating systems and databases
  • Knowledge of various programming languages

What this Job Entails:

The IT Support Analysts will help in resolving a variety of technical problems.

Scope:

  • Works on assignments that require considerable judgment and initiative. Makes recommendations for solutions
  • Works within guidelines and takes ownership of results. May act as a mentor to less experienced team members

Physical Demand & Work Environment:

  • Must have the ability to perform office-related tasks which may include prolonged sitting or standing
  • Must have the ability to move from place to place within an office environment
  • Must be able to use a computer
  • Must have the ability to communicate effectively
  • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Employer
Astreya
Location
Sydney, Australia · On site
Contract
full time