Helpdesk Technician
LEAP Legal Software · Bath, United Kingdom · full-time · On site · September 24, 2026
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
About SOS
As part of the LEAP group, we are committed to excellence and a customer-first mindset, earning the trust of legal professionals across the country. Joining our team of passionate, driven individuals offers the opportunity to grow, develop your skills, and make a meaningful impact in the legal industry.
At SOS, our passion for advancing legal technology has made us a leading provider of legal software solutions. With decades of experience, we deliver innovative, reliable, and user-friendly software that enhances efficiency and ensures compliance, ultimately helping law firms streamline their operations. Our Practice Management software is widely recognised across the profession, and our customisable solutions empower firms to work in the way that best suits their needs.
The Opportunity
We are looking for a Support Analyst to join our high-performing Support Team. In this role, you’ll deliver accounts-related support to clients, assisting with daily operations, navigating systems, and resolving issues within the SOS software.
Financial Benefits
- 8% employer pension contribution.
- PerkBox membership, giving you access to a range of discounts and rewards.
- Cycle to Work scheme.
- Access to LEAP Home, our unique programme designed to support you in purchasing your primary residence.
Time Off
- 25 days’ annual leave, plus 8 bank holidays.
- Enhanced parental leave.
- One paid volunteer day each year to support a charity of your choice.
Helpdesk Technician - LegalTech
Location: Bath (Hybrid) | Permanent | Full-Time
Career Development
- Generous professional development fund to support your growth.
- Ongoing opportunities for training, learning and career progression.
Health & Wellbeing
- Private health insurance, including dental and optical cover.
- £80 monthly contribution towards your gym membership.
- Access to our Employee Assistance Programme.
- Life insurance cover for added peace of mind.
Our Work Environment
- A friendly, supportive and ambitious culture.
- Free healthy breakfast, light lunch and snacks.
- Regular team socials and opportunities to connect with colleagues.
More you should know
Discover SOS
Meet our team
Discover more SOS opportunities
Closing Date: Friday, 16th October 2026
We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.
#L1-KT1
- Employer
- LEAP Legal Software
- Location
- Bath, United Kingdom · On site
- Contract
- full-time