Account Manager (SMB) (Position located in London, England)

KnowBe4 · London, United Kingdom · On site · January 27, 2026

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Posted January 27, 2026 · Read from KnowBe4
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KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

To learn more about our team and office culture in London, England (UK), visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/york

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/uk/

The Account Manager is responsible for promoting and selling KnowBe4’s suite of products and services into our existing Small/Medium-sized customer accounts to exceed monthly sales quota. This can be achieved by motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

Responsibilities:

  • Promote and sell KnowBe4’s range of products and services to meet and exceed Small/Medium Business monthly cross sale and expansion sales targets.
  • Build and maintain a pipeline of potential cross sale, add-on and upgrade opportunities by developing and managing relationships with your assigned accounts.
  • Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
  • Identify key decision makers while developing and qualifying cross sale, add-on and upgrade opportunities.
  • Follow up on existing customer marketing leads to generate revenue opportunities and pipeline.
  • Act strategically in offering multi-year deals and negotiating discounted pricing to increase ARR.
  • Maintain accurate and thorough records of daily sales statistics via Salesforce.
  • Collaborate with the assigned Account Executive, Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.
  • Support in the renewal process where there is an opportunity to grow the account.

Qualifications:

  • 1-3 years of selling experience to Small/Medium-sized businesses
  • Bachelor Degree or higher education equivalent, desirable
  • Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
  • Experience with Salesforce, a plus
  • Experience with Gmail and Google Docs
  • Experience with MS Office (Word and Excel)
  • Experience with web browsers (Chrome, Internet Explorer, etc.)
  • Excellent verbal and written communications
  • Stats driven business professional
  • Motivated, energetic self-starter
  • Strong collaborative and teamwork skills
  • Must be able to work with minimum supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Employer
KnowBe4
Location
London, United Kingdom · On site