Administrative Specialist

Citymapper · Mobile, United States · On site · August 07, 2026

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Posted August 07, 2026 · Read from Citymapper
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Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.

As an Administrative Specialist at Via, you will serve as the central hub connecting transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. This role delivers high-quality customer assistance, manages real-time dispatch and trip scheduling, processes rider eligibility applications, and maintains accurate administrative, fare, and operational records.

What You’ll Do:

  • Customer Care and Administration:
  • Process Paratransit Eligibility:
  • Schedule, Dispatch, & Monitor Live Service:

Who You Are:

  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Tech savvy, able to learn new software and adapt to changes
  • An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people in person or over the phone.
  • Calm under pressure and able to think on your feet
  • Willingness to learn and a commitment to great service
  • Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
  • Ownership mentality: take full responsibility for delivering great service to customers
  • Flexible and adaptable across different shifts

What We Offer

  • Salary Range: $20.48/HR, with routine increases
  • Benefits options available for Full-Time employees

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Employer
Citymapper
Location
Mobile, United States · On site