Incident Management Team Lead

Citymapper · Fort Worth, United States · On site · April 20, 2026

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Posted April 20, 2026 · Read from Citymapper
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Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

The Incident Management Team Lead role plays a critical role in ensuring safety and effective risk management across Via’s operations. This individual will be responsible for leading and developing a team of Incident Management Operations specialists while driving operational excellence across processes and systems. The role combines hands-on team leadership with ownership of cross-functional initiatives that improve how incidents are managed across the organization.

This is an in-person role in Fort Worth, Texas with evening working hours, approximately 3pm to 11:30pm CT.

What You'll Do:

  • Team Leadership Lead, coach, and develop a team responsible for managing incident investigations and complaints, ensuring a consistently high standard of performance.
  • Operational Excellence

Who You Are:

  • 3 years+ of team management experience ideally in a safety-sensitive live operations role
  • Excellent judgment, ability to remain calm and make sound decisions under pressure
  • Independent, self-starter that knows when to escalate
  • Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
  • Meticulous and vigilant, with a high level of attention to detail
  • Problem solver; you don’t accept the status quo and are always looking for creative solutions
  • Excellent communicator with a knack for always finding the right tone
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits:

  • Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
  • Salary Range: $55,000 - $65,000 / year
  • We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is necessary for employment

There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Via is an equal opportunity employer.

Employer
Citymapper
Location
Fort Worth, United States · On site