Standard Service Technician
Jenoptik · Auburn Hills, United States · On site · yesterday
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SUMMARY:
The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers.
You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and
programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team you will be selfmotivated and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve customer satisfaction, maximize customer retention, and increase profitability.
RESPONSIBILITIES (Including but not limited to:)
Install, program, calibrate, maintain and repair our measuring systems
Train customers in the operation, programming and maintenance of our measuring systems
Program and run-off customer specific applications
Troubleshoot complex electro-mechanical systems
Perform periodic maintenance & calibrations our measuring systems in customer facilities throughout North America and internationally
Abide by all company policies and procedures
Complete daily time tracking and reporting
Complete daily expense tracking and reporting
Work to a budget
REQUIREMENTS:
Ability to work a flexible schedule and adapt to changing work schedules
Up to 90% travel
Valid driver’s license and clean driving record provided annually
Able to obtain a passport
Critical thinker with strong problem-solving skills
Team player
Excellent time-management skills
Excellent interpersonal and communication skills
Able to read blueprints and electrical schematics
Knowledge of geometric tolerances (GD&T)
Accustomed to using mobile tools and applications
Strong computer skills in word, excel and outlook
Understanding of installing software, hardware and drivers on computer systems
Background in the manufacturing industry - metrology experience a definite advantage
Strong analytical skills
Electromechanical aptitude
U.S. Citizenship or qualified U.S. worker
EDUCATION AND EXPERIENCE:
High School Diploma / GED required. Technical diploma in mechatronics, manufacturing methods, or similar is preferred, college preferred
3 – 5 years of industrial/manufacturing experience
Experience in a customer support role a definite advantage
PHYSICAL REQUIREMENTS:
The physical requirements must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers
to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop,
kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and
digs. The employee must occasionally lift and/or move up to 50 pounds.
- Employer
- Jenoptik
- Location
- Auburn Hills, United States · On site