ICT Support Technician

British International School Ho Chi Minh City

At the British International School, Ho Chi Minh City (BIS HCMC), we believe in a holistic education that fosters a love of learning, and balances academic success with character development and wellbeing. We are a Nord Anglia Education School and the largest international school in Vietnam, educating over 2,400 students from more than 55 countries. In our most recent BSO Inspection, in November 2025, the school was rated ‘Outstanding in all Categories’ by the British Government. Our students achieve some of the best examination results in the world and go on to attend the top universities globally.

Our three campuses, located in the heart of Thao Dien, Ho Chi Minh City, cater to students from 2 to 18 years of age. Split by age group, each purpose-built campus is home to state-of-the-art facilities, packed with interactive technology, ensuring every child has the opportunity to thrive.

The school is currently looking for:

ICT Support Technician

Key responsibilities will include:

1. Operation and Support

Support and coach end users in the correct and effective use of the school’s ICT resources (hardware and software)

Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner.

Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department’s service level agreement

With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school

2. Engineering and Provisioning

Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections

Configure, deploy and maintain classroom and office ICT hardware and software applications

Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

3. Maintenance

Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required

4. Physical

To carry and move ICT equipment around the school campus. Involving some heavy lifting.

Must be willing to travel to other campuses or office which belong to BIS as required

Working hour: from Monday to Friday, from 7:30am to 4:30pm

Why Choose BIS HCMC

BIS HCMC offers a bespoke blend of British and International curricula, whilst balancing academic success and holistic development, therefore, unlocking a whole world of possibilities for our students. Our primary students follow the English National Curriculum blended with the thematic and interactive International Primary Curriculum and achieve outstanding outcomes. In Secondary our students continue with the English National Curriculum at Key Stage 3 in preparation for their IGCSEs and later, the rigorous IBDP. Our 20th graduating cohort, and our largest to date with over 120 students taking the full diploma, achieved an average score of 36.7 points, significantly higher than the global average of 30.9 points with 28 % of our students achieving 40 points or more and 2 students achieving a perfect score of 45. At IGCSE our students are equally successful. Our 2025 cohort of 153 students achieved 66% of grades at A*/A with 35 students achieving A*/A grades across all their subjects.

Beyond academics, we have an exceptional enrichment programme with over 300 Co-Curricular activities and expeditions both in Vetnam and globally that help our students overcome challenges, build confidence, create unforgettable memories and create change to the communities around them.

Further information about BIS HCMC can be obtained from our website at bisvietnam.com

Nord Anglia Education

When you join BIS HCMC, you’ll become part of the Nord Anglia global community of more than 20,000 people working together to support our students’ success. As part of Nord Anglia Education (NAE), we offer you unsurpassed opportunities to innovate and develop best practice, and you’ll have access to outstanding continuous professional learning including our award-winning Nord Anglia University platform, with hundreds of courses at your fingertips. At a Nord Anglia school, you will have opportunities to progress more, learn more, and collaborate more. In addition, we offer career and development opportunities that come with being part of our global organisation. Our collaborations with The Juilliard School, MIT, and UNICEF offers our teachers unrivalled access to leading experts in their fields. We also offer selected candidates from our staff worldwide an opportunity to earn their Executive Master’s in International Education in an exclusive collaboration with King’s College London.

Selection Process

The closing date for application is Friday 9 October although we encourage early applications and reserve the right to pursue good applications as soon as we are ready.

Please apply for this vacancy using our recruitment portal operated by Success Factors. You will need to upload an up-to-date CV, which must include a recent professional photograph and the contact details of two educational referees, one of whom must be your current employer.

Interviews: Interviews will be in person where possible

Start Date: We offer a professional working environment and an attractive remuneration and benefits package.

Safer recruitment: At Nord Anglia Education we are committed to providing a world class, safe, happy environment in which children and young people are able to thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils irrespective of race, ability, religion, gender or culture.

All post holders are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both country of residence/birth and any country of residence within the last 10 years.

We welcome applications from suitable qualified persons from all diverse backgrounds.

Please note, only shortlisted candidates will be contacted.

Job Description

Please refer to the Job Description via this link JD - BIS HCM - ICT Support Technician.docx