Quality & Training Specialist with Danish/Norwegian and English

Job Title:

Quality & Training Specialist with Danish/Norwegian and English

Job Description

Quality & Training Specialist plays a dual role in quality assurance and training delivery. This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.

💡 Why Join Us?

✅ Make a direct impact on service quality and business performance

✅ Develop and coach employees to reach their full potential

✅ Work closely with Operations, Leadership, and Client teams

✅ Gain exposure to both Quality and Learning & Development functions

✅ Enjoy career growth opportunities within a global organization

✅ Be part of a collaborative and people-focused culture

✅ Access continuous learning and professional development programs

🎯 Your Impact

🔍 Quality Excellence

As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.

✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance

✔ Analyze performance trends, identify gaps, and recommend improvement actions

✔ Share quality insights and evaluation results with internal and client stakeholders

✔ Participate in calibration sessions to drive scoring consistency and best practices

✔ Maintain a strong understanding of products, services, and program requirements

✔ Support quality initiatives, documentation updates, and improvement projects

✔ Partner with Operations to identify key performance drivers and optimization opportunities

✔ Contribute to overall business performance, operational excellence, and customer satisfaction

👤 What We're Looking For

✅ Danish/Norwegian (C1/C2) + English (C1/C2)

✅ Experience as a Trainer or Quality Evaluator is mandatory.

✅ Strong analytical skills and attention to detail

✅ Excellent organizational and time-management abilities

✅ Ability to work independently and manage multiple priorities

✅ Excellent communication and facilitation skills

✅ Proficiency in Microsoft Office applications

✅ English and/or Polish language skills considered an asset

✅ Availability to work from our Katowice office - OnSite role

🎁 What We Offer

💰 Stable full-time employment based on an employment contract

🏥 Private healthcare package (Luxmed)

🎯 MyBenefit platform and additional employee benefits

🛡️ Life insurance coverage

📚 Access to e-learning and professional development platforms

🧠 Employee Assistance Program (psychological, legal, financial, and managerial support)

🌍 Free language courses

🎉 Employee events, competitions, engagement initiatives, and much more

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

🎓 Training & Development

You'll play a key role in developing talent and supporting employee success through engaging learning experiences.

✔ Deliver impactful training sessions using modern facilitation techniques

✔ Coach and support employees throughout their learning journey

✔ Monitor trainee progress and provide constructive developmental feedback

✔ Prepare and facilitate classroom, virtual, and hands-on learning activities

✔ Partner with Operations to ensure successful transition from training to production

✔ Evaluate training effectiveness and recommend improvements to learning programs

✔ Support the creation and enhancement of training materials and job aids

✔ Foster a culture of continuous learning and professional growth