Team Leader with French and English

Concentrix · Poland · Remote · 9 days ago

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Posted October 06, 2026 · Read from Concentrix

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Job Title:

Team Leader with French and English

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

🌟 Why Join Us?

✅ Lead and inspire high-performing teams

✅ Partner directly with senior stakeholders and clients

✅ Drive operational strategy and business results

✅ Develop future leaders and shape team culture

✅ Work in a dynamic, people-focused environment

✅ Career growth opportunities within a global organization

🎯 What You'll Be Doing?

As a Team Leader, you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.

🔹 Lead the day-to-day performance, engagement, and attendance management of your team

🔹 Coach and develop team members through regular feedback and performance reviews

🔹 Drive achievement of KPIs, quality standards, and operational targets

🔹 Identify performance gaps and create development plans for continuous improvement

🔹 Support escalations and provide guidance on complex customer situations

🔹 Conduct engaging team meetings and foster a positive team environment

🔹 Motivate employees and recognize achievements to drive engagement

🔹 Ensure compliance with company policies, procedures, and client expectations

🔹 Promote a culture of accountability, collaboration, and continuous learning

👤 What We're Looking For

✅ French (C1/C2) and English (C1/C2)

✅ Previous experience as a Team Leader, Supervisor, or People Manager

✅ Strong coaching and performance management skills

✅ Excellent communication and interpersonal abilities

✅ Ability to work under pressure and manage multiple priorities

✅ Results-driven mindset with strong problem-solving capabilities

✅ Passion for leading, motivating, and developing people

✅ Flexibility and adaptability in a fast-changing environment

✅ Availability to work 100% onSite

💼 Leadership Level: Team Leader/ Supervisor

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

Employer: Concentrix
Location: Poland · Remote