Sales Manager
Concentrix · Bgr Sofia - Advance Business Center, Bulgaria · full time · On site · 7 days ago
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Job Title:
Sales Manager
Job Description
The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
Responsibilities:
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
- Be a point of escalation for our clients and respond promptly to any issues
- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
- Work with client contact on reporting and forecasting
- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
- Work with client contact on reporting and forecasting
- Coordinate team incentives and Sales Performance Incentive Funds
- Quality call listening and coaching
- Partner and build business relationships with all partners to ensure customer expectations are met
Candidate Profile:
- 3-5 years of experience as B2B Sales Manager
- A passion for customer experience and driving team results
- Pipeline management and forecasting experience
- Experience in operations and strategy building
- Excellent Coaching history
- A record of developing and retaining great employees
- Experience maximizing revenue through best practices
- Experience working with Salesforce.com or similar CRM
- Experience finding solutions as a manager
- Change Management skills
- Fluency in English (C1) and French or German or Dutch (C1)
- Willingness to work on a hybrid model Monday-Friday 9:00-18:00
What we offer:
- Mentoring, training, and career development programs
- Relocation package across EU
- Happiness programs and internal social events
- Additional medical plan: health and dental care (fully covered by the employer)
- Voluntary Sport Card (Multisport)
- Monthly food allowance
- Birthday Time Off
- Volunteer Time Off
Location:
BGR Sofia - Advance Business Center
Language Requirements:
Time Type:
Full time
- Employer
- Concentrix
- Location
- Bgr Sofia - Advance Business Center, Bulgaria · On site
- Contract
- full time