B2B Account Manager
Lead Forensics · Portsmouth, United Kingdom · FullTime · On site · 7 days ago
Why a CV for this job?
- They see what they asked for, first. Your experience that matches the ad leads, in the ad's own words, so someone skimming finds it in seconds.
- It gets past the software. Many larger employers use software that ranks CVs by how closely they match the ad, often before anyone reads them.
- In the language of the ad. An ad written in Spanish gets a CV in Spanish, even when yours is in Portuguese.
- Your facts, nothing invented. Your own experience, reordered and reworded. What the ad wants and your CV does not show is listed for you to add, only if it is true. You check it before you send it.
Salary – £30,000- £40,000
By year one you can expect to be earning an OTE of £50,000+ reaching £60,000 by year two.
Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these passive visitors into actionable leads. We pride ourselves on our cutting-edge technology and dedication to delivering exceptional value to our customers. As we continue to grow, we are looking for motivated and customer focused Customer Success Managers to join our team and play a key role in driving client retention.
To be considered for this role, you need at least 2-3 years of experience within a client facing role such as Account Management or Customer Success.
What we offer you:
- Clear progression plan - 6 monthly salary reviews giving you the opportunity to promote and increase your earnings.
- World class training – A three week long onboarding process designed to help you learn our software and processes, and continued personal development thereafter.
- Team Incentives – recent trips include Vegas, Croatia, Rhodes and more for top performers.
- Regular company socials
- Commission scheme
- Enhanced Sick Pay, Maternity and Paternity pay.
- Pension scheme with employer contributions
- 25 days holiday plus bank holidays
- Free parking + onsite gym
- Employee assistance programme
- Hybrid working
In this role, you will be:
- Building & maintaining strong client relationships with a portfolio of business customers. Hosting online meetings with various stakeholders to review progress of their desired outcomes.
- Identifying, qualify, and providing support and assistance to resolve issues including working with internal departments (Support/Product) if required
- Contributing to revenue growth by upselling/uplifting client contracts
- Negotiating contract renewals and expansion proposals
- Identifying further use cases to increase value and liaise regularly to develop strategies
- Work towards weekly KPI’s and monthly targets; both individually and as a team.
Here’s what you’ll need for success:
- At least 2-3 years of experience within a Account Management or Customer Success role.
- Experience in using CRM systems
- A confident personality/Great Communication Skills
- Experience interacting with Director Level individuals
- Strategic thinker with problem solving skills
- Confident & Tenacious
- Self-Starter with a passion for delivering & meeting targets
- Strong negotiating skills
This role will require travel to our Portsmouth Office 3 days a week. If you feel you meet the skills listed above we would love to hear from you!
- Employer
- Lead Forensics
- Location
- Portsmouth, United Kingdom · On site
- Contract
- FullTime